At a Glance
- Tasks: Provide AV support and maintain equipment across various client sites.
- Company: AVI-SPL, a leader in digital enablement solutions with a vibrant culture.
- Benefits: Medical benefits, 25 days holiday, and professional development opportunities.
- Other info: Flexible hours and opportunities for training and certification.
- Why this job: Join a dynamic team and enhance your skills in a fast-paced environment.
- Qualifications: Experience with AV equipment and excellent customer service skills required.
The predicted salary is between 30000 - 42000 £ per year.
AVI-SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
The Cover Technician's primary function is to provide AV Support across various client campus sites providing backfill coverage for sick and holiday leave. The position involves a high degree of exposure to our customers and key client stakeholders.
The Cover Technician's responsibilities include but are not limited to:
- Covering the permanently placed Onsite Staff holiday, sickness and absence leave.
- Supporting the requirements of the client site by providing basic maintenance support of Audio Visual and Video Conferencing equipment and systems onsite.
- Providing AV/VC support to our clients, their staff and external clients.
- Setting up, operating and maintaining AV/VC equipment.
- Being adaptable to working as part of a permanent based AV team or working on a lone site independently.
- Supporting end users as requested by the Client.
- Event support including set up and operation of PA systems, VC System, projection systems etc.
- Cross-training with other members of the team to ensure a seamless delivery of services and support to our clients.
- Any admin processing that may be required.
What we’re looking for:
- Ability to operate Videoconference hardware (Cisco, Webex, Poly etc) and troubleshoot any potential issues relating to audio feedback, no video etc.
- Proven experience in operating PA, projection and room control/booking systems (Crestron/AMX etc).
- Intermediate IT knowledge.
- Maturity, especially when under pressure, and the ability to maintain excellence in Customer Service with clients of all seniority levels.
- Excellent organisational and time management skills.
- Flexibility to handle last minute requests.
- Ability to impart knowledge to those less skilled.
- Adaptability to work in unfamiliar surroundings.
- Ability to work well as part of a small team or on your own.
- Excellent verbal and written communication skills.
Additional information:
- Be organised and flexible with the ability to approach different types of tasks during the working day.
- Be available and flexible to work overtime if required.
- Reliable, conscientious character who takes pride in what they do and completing tasks on time.
- Willing to undertake training and examinations to improve their technical knowledge.
- Avixa CTS certification would be advantageous.
Why you’ll like working here:
- Medical benefits.
- 25 days paid holidays.
- Enjoyable and dynamic company culture.
- Training and professional development opportunities.
Audio Visual Technician employer: AVI-SPL
As a Quantity Surveyor with us, you'll thrive in a dynamic work environment that values collaboration and innovation. We offer competitive benefits, a strong focus on professional development, and opportunities for career advancement, all while working on exciting AV projects in a vibrant location. Join our team and be part of a culture that prioritises excellence and supports your growth.
StudySmarter Expert Advice🤫
We think this is how you could land Audio Visual Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the AV industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get hands-on experience! If you can, volunteer for events or local organisations that need AV support. This not only boosts your skills but also gives you something to chat about during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your technical knowledge and be ready to discuss how you've tackled challenges in past roles. Show them you can keep your cool under pressure!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our awesome team at AVI-SPL.
We think you need these skills to ace Audio Visual Technician
Some tips for your application 🫡
Show Off Your AV Skills:Make sure to highlight your experience with audio-visual equipment in your application. We want to see how you've tackled challenges in the past, especially with videoconferencing hardware and PA systems. Don't hold back on those technical details!
Tailor Your Application:Take a moment to customise your CV and cover letter for this role. Use keywords from the job description to show us you understand what we're looking for. This helps us see that you're a great fit for our team!
Be Yourself:We value authenticity, so let your personality shine through in your written application. Share your passion for AV technology and customer service. We want to know what makes you tick and how you can contribute to our dynamic culture.
Apply Through Our Website:For the best chance of getting noticed, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at AVI-SPL
✨Know Your AV Gear
Familiarise yourself with the specific audio-visual equipment mentioned in the job description, like Cisco, Webex, and Crestron systems. Be ready to discuss your hands-on experience with these tools and any troubleshooting you've done in the past.
✨Showcase Your Customer Service Skills
Since this role involves a lot of client interaction, prepare examples that highlight your ability to maintain excellent customer service under pressure. Think of situations where you successfully resolved issues or adapted to last-minute requests.
✨Demonstrate Flexibility and Adaptability
Be prepared to discuss how you've handled working in unfamiliar environments or on your own. Share specific instances where your adaptability made a difference in delivering AV support or managing events.
✨Prepare for Technical Questions
Brush up on your intermediate IT knowledge and be ready to answer technical questions related to AV/VC systems. Consider reviewing common troubleshooting scenarios and how you would approach them, as this will show your problem-solving skills.
