At a Glance
- Tasks: Provide on-site AV support and maintain audio-visual systems for clients.
- Company: Join AVI-SPL, a leader in audio-visual solutions with a collaborative culture.
- Benefits: Competitive salary, career growth, and a chance to work with cutting-edge technology.
- Other info: Dynamic role with opportunities for professional development and teamwork.
- Why this job: Make a real impact by ensuring seamless AV experiences for clients every day.
- Qualifications: 3+ years in AV support, strong technical skills, and excellent communication.
The predicted salary is between 40000 - 50000 £ per year.
The AVI-SPL Onsite Maintenance Engineer will provide on-site AV support at a designated customer location, working in close partnership with the customer, AVI-SPL management, Global Helpdesk, and the wider regional support team. While part of a distributed team, the senior engineer will operate both independently and as part of a team, must be proactive, self-starting, and committed to delivering a world-class customer service experience. This person will be a senior engineer in the wider regional customer team based at the London campus. They will be responsible for preventative and break-fix maintenance on an AV estate which ranges from standard meeting rooms to complex auditoriums and broadcast solutions. They will provide service and repairs of audio visual and integrated conference room components/equipment. This role interfaces directly with the client daily and their responsibilities include maintaining daily functionality of all audio visual and integrated conference rooms.
Essential Duties and Responsibilities
- Responsible for identifying defective or failed equipment and take ownership to resolution.
- Management of small projects work as defined in the scope of services.
- Interacting with client and providing technical reports.
- Highlighting to the client and team lead immediately any issues that may impact the client's multimedia estate.
- Work with client to support departments and Supplier Account Managers to provide proper resolution options.
- Plan and execute small projects from a technical point of view.
- Interface with original equipment manufacturers, developers, engineers, and project managers to provide resolutions for highly complex systems.
- Perform remote troubleshooting for local and regional offices.
- RMA Hardware in line with asset management guidelines.
- Complete familiarity with, and adherence to, standard business practices and procedures.
- Perform preventative maintenance tasks to help maintain customer spaces including but not limited to: testing/repairing cables, testing/repairing various hardware components.
- Adhere to and understand local safety standards for all site duties, e.g., Manual Handling, Working at Height, Health and Safety training.
- Other duties assigned as needed.
Skills and Abilities
- Provide technical leadership for the onsite maintenance team.
- Perform network troubleshooting to diagnose static and dynamic IP addresses.
- Edit software code using audio mixer software to calibrate digital signal processor technology and eliminate echo and feedback.
- Gather and analyse system logs and system settings for codecs, control systems, mixers, and complex broadcast equipment as needed.
- Perform bench repairs on faulty hardware where possible.
- Strong analytical and problem-solving skills.
- Ability to prioritise tasks and be able to work under pressure.
- Able to take ownership and be accountable.
Education and/or Experience
- Minimum of 3 years in an AV Service or engineering role.
- Proven experience in audio-visual support, ideally in a financial organisation environment.
- Strong technical knowledge of AV systems, signal flow, and troubleshooting techniques.
- Experience with video conferencing platforms (e.g., Zoom, Teams, Cisco and Creston).
- Ability to work independently in a customer-facing role with minimal supervision.
- Excellent communication and interpersonal skills.
- Relevant certifications (e.g., AVIXA CTS, Creston, Dante, Biamp, Cisco Collaboration Devices).
- Formal education in Electronics or related field preferred.
- Minimum of a High School Diploma or equivalent preferred.
- Basic IT network security & protocols.
Audio Visual Maintenance Engineer employer: AVI-SPL
As a Quantity Surveyor with us, you'll thrive in a dynamic work environment that values collaboration and innovation. We offer competitive benefits, a strong focus on professional development, and opportunities for career advancement, all while working on exciting AV projects in a vibrant location. Join our team and be part of a culture that prioritises excellence and supports your growth.
StudySmarter Expert Advice🤫
We think this is how you could land Audio Visual Maintenance Engineer
✨Tip Number 1
Get to know the company inside out! Research AVI-SPL's values, projects, and culture. This way, when you chat with them, you can show you're genuinely interested and align with their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common AV-related questions. Think about your past experiences and how they relate to the role. Show off your problem-solving skills and technical knowledge – that’s what they’re looking for!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re keen and professional, which is always a plus in the eyes of potential employers.
We think you need these skills to ace Audio Visual Maintenance Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Audio Visual Maintenance Engineer role. Highlight your relevant experience in AV support and any technical skills that match the job description. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about AV maintenance and how your previous experiences have prepared you for this role. We love seeing enthusiasm and a personal touch!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled challenges in past roles. We’re looking for proactive individuals who can take ownership and resolve issues effectively, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at AVI-SPL
✨Know Your AV Systems
Make sure you brush up on your knowledge of audio-visual systems, signal flow, and troubleshooting techniques. Be ready to discuss specific experiences where you've successfully resolved issues with AV equipment, especially in a customer-facing role.
✨Showcase Your Problem-Solving Skills
Prepare examples that highlight your analytical and problem-solving abilities. Think of situations where you identified defective equipment and took ownership of the resolution process. This will demonstrate your proactive approach and commitment to delivering top-notch service.
✨Familiarise Yourself with the Company
Research AVI-SPL and understand their services, values, and the specific needs of their clients. Being able to speak about how you can contribute to their mission will show that you're genuinely interested in the role and the company.
✨Prepare for Technical Questions
Expect technical questions related to AV maintenance and troubleshooting. Brush up on your knowledge of video conferencing platforms like Zoom and Teams, and be ready to discuss any relevant certifications you hold. This will help you stand out as a knowledgeable candidate.
