Onsite Audio Visual Support Technician

Location: London, England, United Kingdom

About AVI‑SPL

AVI‑SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award‑winning managed services.

Responsibilities

• Maintain all regional ticket queues for the respective region.
• Log incidents and assign resources where required.
• Take ownership of local break‑fix issues, reporting to the relevant AV helpdesk where applicable.
• Ensure all AV/VC spaces are presentable for use.
• Provide remote support for other locations in the region.
• Perform other AV/VC related tasks as directed by the customer or AVI‑SPL’s Service Management team.
• Work with Customer Delivery Leads and AVI‑SPL helpdesk to update relevant CRM platform tickets.
• Work closely with Bank, AVI‑SPL Helpdesk and field service technicians, where required.
• Ensure all equipment onsite is maintained and kept in working order, reporting faults via onsite procedures in daily tasks.
• Liaise with remote offices regarding room checks and incident support.
• Carry out in‑room troubleshooting of AV equipment and rooms within time constraints.
• Maintain total confidentiality relating to information received for presentations and broadcasts.
• Provide reporting via client CRM systems to AVI‑SPL Service Management, allowing analytics and regular client service reviews.

Qualifications

• Tier 2/3 AV troubleshooting of AV spaces.
• Experience supporting end users in Cisco Webex/Zoom.
• Exceptional customer service mentality, taking pride in offering best‑in‑class service while working with all levels of seniority.
• Able to perform routine testing and general operation for video‑conferencing systems, projectors, microphones, speakers, amplifiers, audio desks and general auditorium hardware.
• Technical aptitude with the ability to learn and teach new technologies.
• Ability to train highly technical participants while balancing the needs of less technical attendees.
• Organised and flexible, approaching different types of tasks during the working day.
• Ability to prioritise and work under pressure.
• Good communication skills, both verbal and written.
• Willingness to undertake training and examinations to improve technical knowledge.
• Uphold the highest quality standards.

Preferred Skills

• Experience supporting Cisco and Logitech VC endpoints.
• Availability and flexibility to work overtime if required.
• Attention to detail, ensuring thorough completion of all tasks.
• Willingness to undertake training and examinations to further technical knowledge.

Benefits

• Medical benefits.
• 25 days paid holidays.
• Enjoyable and dynamic company culture.
• Training and professional development opportunities.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We are committed to equal employment opportunities. All qualified applicants will receive consideration for employment, regardless of race, color, national origin, sex, gender identity, pregnancy, disability, veteran status, sexual orientation, age or any other protected status in accordance with applicable law.