At a Glance
- Tasks: Provide top-notch audio-visual support and ensure seamless event experiences.
- Company: Join AVI-SPL, a leader in digital enablement and collaboration technology.
- Benefits: Enjoy private healthcare, gym discounts, and access to online learning resources.
- Other info: Flexible hours with opportunities for travel and career growth.
- Why this job: Be part of a dynamic team that values diversity and innovation.
- Qualifications: Basic AV knowledge and strong communication skills required.
The predicted salary is between 31725 - 38775 £ per year.
The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.
Day-To-Day Responsibilities:
- Setup/breakdown of conference spaces to meet the customers event needs
- Perform preventative maintenance tasks to help maintain customer spaces
- Perform support tasks in a timely and quality conscious manner
- Provide field service support of networked devices
- Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
- Understand and adhere to local safety standards for all site duties
- Provide job site documentation and end user training as needed
- Setup and troubleshoot various audio/video/presentation systems
- Travel to various job sites as required
Items to Consider:
AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
Must-Haves:
- Effectively communicate with employees, customers and colleagues
- Ability to use hand and power tools in a safe and efficient manner
- Ability to work and think independently and ensuring to meet deadlines
- Basic computer knowledge
- Knowledge of basic signal flow for audio, video and control
- Minimum of a High School Diploma or equivalent
- Must be flexible to work after hours and weekends when required
Nice-To-Haves:
- Minimum of 1-2 years of audiovisual integration experience
- Formal education in Electronics or related field
- Intermediate PC troubleshooting knowledge
As we have already mentioned, AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximise their ability. Along with this we also offer:
- Private Healthcare with Vitality
- Dental Insurance
- Access to Employee Assistance and Wellbeing Support
- Mental Health Support through the above
- Access to discounted Gym memberships
- Increased holiday with service
- Access to numerous online learning resources
- AVIXA membership for industry learning
- Access to online retail discount platform
- Discounted products through our recognised partners
- Cycle to work scheme
- Season ticket loans
- Generous Referral scheme
Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business. AVI-SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status.
Onsite Audio Visual Support Technician employer: AVI-SPL, Inc.
AVI-SPL is an exceptional employer that prioritises employee growth and development, offering a collaborative work culture where innovation thrives. With the flexibility of remote work, employees benefit from a supportive environment that encourages continuous learning and provides access to cutting-edge payroll and HR technologies, ensuring a rewarding career path in a global context.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite Audio Visual Support Technician
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AVI-SPL, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AVI-SPL, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Onsite Audio Visual Support Technician
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AVI-SPL, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at AVI-SPL, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AVI-SPL, Inc.!
How to prepare for a job interview at AVI-SPL, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
