At a Glance
- Tasks: Coordinate and manage post-sale service contracts while supporting a dynamic team.
- Company: AVI-SPL, a leader in digital enablement solutions with a focus on collaboration technology.
- Benefits: Private healthcare, mental health support, increased holiday, and access to online learning resources.
- Other info: Opportunity for career growth in a supportive and inclusive workplace.
- Why this job: Join a diverse team and make a real impact in a fast-paced environment.
- Qualifications: Strong communication skills, proficiency in Microsoft Office, and ability to manage multiple tasks.
The predicted salary is between 31500 - 38500 £ per year.
In this maternity cover role, you will be joining a great team and contributing to a wide array of projects.
Primarily, you will be responsible for acting as the point of contact for tracking, monitoring, and processing post-sale service contracts.
This role is expected to run until April 2027.
AVI-SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organisations to thrive and grow.
We are the largest provider of collaboration technology solutions, including our award-winning managed services.
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better.
We believe that success starts with a strong team and that an inclusive and diverse workplace moves us all forward.
WHAT YOU’LL DO
In this maternity cover role, you will be joining a great team and contributing to a wide array of projects.
Primarily, you will be responsible for acting as the point of contact for tracking, monitoring, and processing post-sale service contracts.
Day-to-Day Responsibilities
- Calculate new service contract pricing and prepare client-facing proposal documents.
- Track and quote renewals of existing maintenance support contracts and provide client-facing proposal documents.
- Update and maintain various tracking reports and corresponding client folders with relevant information.
- Monitor emails for new installation project requests or support uplift pricing requests, where required.
- Monitor emails for service support contract compliance.
- Liaise with Account Managers to follow up on quotes issued.
- Track and report on quote status.
- Liaise with the Global Helpdesk team and Service Managers regarding service contract-related pricing and queries.
- Work closely with a global team of service contract co‑ordinators, where required, to support global service contract management.
- WHAT WE’RE LOOKING FOR
Must-Haves
- Ability to take ownership of tasks and see them through to completion.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Self-starter capable of working independently and meeting deadlines.
- Excellent communication and interpersonal skills, both verbal and written.
- Ability to balance multiple tasks with changing priorities.
- Strong time management skills with excellent attention to detail.
Nice-to-Haves
- Minimum of a high school diploma or equivalent.
- Minimum 2–3 years’ experience in a similar service contract support role (preferred).
- Experience utilising company intranet systems and CRM platforms; Salesforce experience is a plus.
- Why work for AVI-SPL (what’s in it for you)
As we have already mentioned, AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status.
The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximize their ability.
Along with this we also offer
- Private Healthcare with Vitality
- Access to Employee Assistance and Wellbeing Support
- Mental Health Support through the above
- Access to discounted Gym memberships
- Increased holiday with service
- Access to numerous online learning resources
- AVIXA membership for industry learning
- Access to online retail discount platform
- Discounted products through our recognised partners
- Cycle to work scheme
- Season ticket loans
- Generous Referral scheme
Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background.
WE Thrive
Together: WE appreciate the visible and invisible qualities that make you who you are.
Our diversity makes us better humans and better employees and makes AVI-SPL a better business.
AVI-SPL is an Equal Opportunities Employer.
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status.
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Service Contract Coordinator (Fixed Term Contract) in Farnborough employer: AVI-SPL, Inc.
AVI-SPL is an exceptional employer that prioritises employee growth and development, offering a collaborative work culture where innovation thrives. With the flexibility of remote work, employees benefit from a supportive environment that encourages continuous learning and provides access to cutting-edge payroll and HR technologies, ensuring a rewarding career path in a global context.
StudySmarter Expert Advice🤫
We think this is how you could land Service Contract Coordinator (Fixed Term Contract) in Farnborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AVI-SPL, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AVI-SPL, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Contract Coordinator (Fixed Term Contract) in Farnborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AVI-SPL, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at AVI-SPL, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AVI-SPL, Inc.!
How to prepare for a job interview at AVI-SPL, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
