Audio Visual Cover Technician

The Cover Technician's primary function is to provide AV Support across various client campus sites, providing backfill coverage for sick and holiday leave. The position involves a high degree of exposure to our customers and key client stakeholders. AVI‑SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow.

Responsibilities:

• Covering the permanently placed Onsite Staff holiday, sickness and absence leave.
• Supporting the requirements of the client site by providing basic maintenance support of Audio Visual and Video Conferencing equipment and systems onsite.
• Provide AV/VC support to our clients, their staff and external clients.
• Set up, operate and maintain AV/VC equipment.
• Adaptable to working as part of a permanent based AV team or working on a lone site independently.
• Supporting end users as requested by the Client.
• Event support including set up and operation of PA systems, VC System, projection systems etc.
• Cross-trains with other members of the team to ensure a seamless delivery of services and support to our clients.
• Any admin processing that may be required.

Qualifications:

• Ability to operate Videoconference hardware (Cisco, Webex, Poly etc) and troubleshoot any potential issues relating to audio feedback, no video etc.
• Proven experience in operating PA, projection and room control/booking systems (Crestron/AMX etc).
• Intermediate IT knowledge.
• Be organized and flexible with the ability to approach different types of tasks during the working day.
• Being able to prioritise, work under pressure and time management is essential.
• Ability to work under pressure and maintain excellence in customer service with clients of all seniority levels.
• Reliable, conscientious character who takes pride in what they do and completing tasks on time.
• Ability to deal with difficult situations and work with unfamiliar surroundings.
• Excellent verbal and written communication skills.

Additional Information:

• Be available and flexible to work overtime if required.
• Willing to undertake training and examinations to improve their technical knowledge.
• Avixa CTS certification would be advantageous.

Working Hours:

The role is a 40-hour week, usually between the hours of 07.00 – 19.00, Monday to Friday. Flexible hours may be required to provide cover. Working hours are subject to change to meet future requirements.

Location:

Schedule for locations (predominately within London, but not exclusively) will be supplied by the Managed Services Administrator, but the schedule is subject to change at any time and with short notice.

Overtime:

Occasional Out of Hours work and/or Bank Holiday work may be required. Overtime can be claimed by prior arrangement and must be accurately logged and communicated.

Dress Code:

Smart office attire, aligned with the client office in which duties are undertaken.

Working Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally require driving to client sites.

Our Commitment to Diversity:

Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. We Thrive Together: We appreciate the visible and invisible qualities that make you who you do. Our diversity makes us better humans and better employees and makes AVI‑SPL a better business.

Equal Opportunities Employer:

AVI‑SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status.