At a Glance
- Tasks: Provide advanced technical support for mission-critical SCADA environments across various sectors.
- Company: Join AVEVA, a leader in transformative technology and inclusive culture.
- Benefits: Full-time role with opportunities for professional growth and a supportive team.
- Other info: Collaborate with a global team and enjoy a dynamic work environment.
- Why this job: Make a real-world impact by solving complex operational challenges in critical infrastructure.
- Qualifications: Strong experience in SCADA systems, troubleshooting, and excellent communication skills.
The predicted salary is between 40500 - 49500 £ per year.
The job
We are seeking an experienced Senior Enterprise SCADA Technical Support Engineer to join our global support organisation, helping customers operate, maintain, and expand mission-critical SCADA environments across the energy, utilities, pipeline, water, and industrial infrastructure sectors.
This role provides advanced technical support for AVEVA Enterprise SCADA (OASy S) deployments and works directly with customers, engineering, product development, and project teams to resolve complex operational challenges.
You’ll work with a highly specialised global team supporting some of the world's most critical operational systems.
This is an opportunity to develop deep expertise in enterprise SCADA technology, influence product improvements, collaborate with industry‑leading customers, and solve technically challenging problems that have real‑world impact.
Key responsibilities
- Resolve complex software, system, integration, communications, and performance issues in enterprise SCADA environments.
- Lead technical investigations, root cause analysis, replication, escalation, and resolution of critical customer incidents.
- Support installations, upgrades, migrations, commissioning activities, and system expansions.
- Troubleshoot enterprise SCADA applications, HMI displays, alarm systems, real‑time databases, historian integrations, and communications infrastructure.
- Partner with Product Development and R&D teams to validate defects, test fixes, and improve product quality.
- Create knowledge base content, technical notes, troubleshooting guides, and best‑practice documentation.
- Act as a trusted technical advisor to customers operating critical infrastructure systems.
- Occasionally travel to client sites.
Essential requirements
- Strong experience supporting enterprise‑scale SCADA, industrial automation, or operational technology (OT) environments.
- Deep understanding of SCADA/HMI architectures, high availability, redundancy, failover, and mission‑critical operations.
- Experience troubleshooting Windows Server environments, networking, and distributed systems.
- Experience with Microsoft Hyper‑V administration and backup tasks.
- Strong SQL Server knowledge, including querying, troubleshooting, and performance analysis.
- Experience with software diagnostics, scripting, or development using technologies such as C#, VB. NET, C++, or similar.
- Excellent customer‑facing communication, problem‑solving, and stakeholder management skills.
- Ability to work independently while collaborating effectively across global teams.
- Desired skills
- Direct experience with AVEVA Enterprise SCADA, OASy S DNA, Telvent OASy S, or related platforms.
- Knowledge of industrial protocols such as DNP3, Modbus, OPC, IEC, and field devices including RTUs and PLCs.
- Experience in Oil & Gas, Pipelines, Utilities, Water, Power, or other critical infrastructure industries.
- Experience supporting geographically distributed, highly available SCADA systems.
- Understanding of OT cybersecurity and industrial networking concepts.
- Strong administration experience with Microsoft Hyper‑V, including virtualization, clustering, storage, networking, performance optimisation, and disaster recovery.
- Commercial at AVEVA
Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth.
From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions.
Find out more about our Commercial team and culture.
Background check
AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment.
Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check.
Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.
Equality, diversity and inclusion
AVEVA is an Equal Opportunity Employer.
We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect.
We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
#J-18808-Ljbffr
Senior Enterprise SCADA Technical Support Engineer employer: AVEVA
AVEVA is an exceptional employer that fosters a collaborative and innovative work culture, providing employees with the opportunity to lead impactful projects in a dynamic environment. With a focus on professional growth, employees benefit from comprehensive training and development programmes, while the hybrid work model in vibrant locations like London or Cambridge ensures a healthy work-life balance. Join us to be part of a forward-thinking team dedicated to excellence in internal controls and compliance.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Enterprise SCADA Technical Support Engineer
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Senior Enterprise SCADA Technical Support Engineer role you’re after at AVEVA.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at AVEVA a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at AVEVA.
✨Apply Through Company Websites
When you spot a role like Senior Enterprise SCADA Technical Support Engineer at AVEVA, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Senior Enterprise SCADA Technical Support Engineer
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Senior Enterprise SCADA Technical Support Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at AVEVA a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to AVEVA specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at AVEVA
✨Brush Up on Core Engineering Principles
Before heading into the interview with AVEVA, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like AVEVA want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
