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- Tasks: Manage order processing and customer inquiries with precision and care.
- Company: AVEVA is a global leader in industrial software, driving sustainability and innovation.
- Benefits: Enjoy a collaborative work culture and opportunities for professional growth.
- Why this job: Make a real impact through technology while working in a diverse and inclusive environment.
- Qualifications: Proficiency in Microsoft Office and CRM systems; detail-oriented and strong communication skills required.
- Other info: This is a 9-month contract role based in Frankfurt or Cambridge.
The predicted salary is between 28800 - 43200 £ per year.
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AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.
We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.
If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.
For more information about our privacy policy and how to manage cookies, visit our Privacy Policy.
Job Title: Associate, Order Management
Location: Frankfurt (Germany) or Cambridge (UK)
Employment Type: Contract 9 months
The job
As part of the Commercial Operations Team, the Order Management Associate will ensure the administrative aspect of the order processing. This position focuses heavily on having an eye for detail and on being able to provide prompt and accurate responses to customer inquiries.
Responsibilities
- Consistently inputting and updating information to ensure accuracy of customer records.
- Process and fulfill orders in our transactional systems.
- Partnering with internal customers to ensure information is collected correctly for order processing including matching Quote, PO, and other agreements.
- Assist and satisfy internal and external customers professionally in a friendly, collaborative and concise manner by providing the required information.
- Escalate partner/customer problems, issues, and concerns to most appropriate person when necessary.
- Follow-up in a timely, accurate and proactive manner on open issues, tasks, activities, and unresolved items.
Skills & Qualifications
Ideal Skills
- Proficient in use of Microsoft Office products (Outlook, Word, Excel) required
- Experience with CRM System SalesForce. ORACLE knowledge a plus
- Detail-oriented with the aptitude to manage multiple tasks
- Strong analytical, troubleshooting, and problem-solving abilities
- Excellent verbal and written communication skills
Desired skills
- Ability to adapt to changing environment without sacrificing customer satisfaction or quality
- Strong organization skills
- Excellent verbal and written communication skills
- Team player with a positive attitude
- German fluency is a plus
Finance at AVEVA
Our team of almost 500 Finance professionals are central to AVEVA’s £1bn+ business. We cover everything from procurement and FP&A to sales forecasting and internal risk management, and we’re playing a leading role in our company’s transition to a subscription-based business model.
AVEVA is laying the groundwork for serious, sustainable growth, meaning there’s a lot for the team to do – and a lot of interesting opportunities. We’ve got a skilled and well-staffed team, strong leadership with a clear vision, and a big role to play in the business’s transformation: it’s a great time to be joining us!
Find out more: https://www.aveva.com/en/about/careers/
AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
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Order Management Specialist (f/m/d) employer: AVEVA
Contact Detail:
AVEVA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Management Specialist (f/m/d)
✨Tip Number 1
Familiarise yourself with AVEVA's products and services. Understanding their software solutions will not only help you in the interview but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel, as this role requires proficiency in these tools. Consider taking a quick online course or tutorial to refresh your knowledge and showcase your commitment to being detail-oriented.
✨Tip Number 3
Network with current or former employees of AVEVA on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and the specifics of the Order Management role, which can be beneficial during your application process.
✨Tip Number 4
Prepare for potential scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully managed multiple tasks or resolved customer issues, as these will be crucial in demonstrating your fit for the role.
We think you need these skills to ace Order Management Specialist (f/m/d)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Order Management Specialist role. Emphasise your proficiency in Microsoft Office and any experience with CRM systems like Salesforce or Oracle.
Craft a Compelling Cover Letter: Write a cover letter that showcases your attention to detail and problem-solving abilities. Mention specific examples of how you've successfully managed customer inquiries or order processing in previous roles.
Highlight Communication Skills: Since excellent verbal and written communication skills are crucial for this position, provide examples in your application that demonstrate your ability to communicate effectively with both internal and external customers.
Show Enthusiasm for AVEVA: Express your interest in AVEVA's commitment to sustainability and innovation. Mention how you align with their values and how you can contribute to their mission of creating transformative technology.
How to prepare for a job interview at AVEVA
✨Show Your Attention to Detail
As an Order Management Specialist, attention to detail is crucial. Be prepared to discuss examples from your past experiences where your meticulousness made a difference, whether in processing orders or managing customer records.
✨Demonstrate Your Problem-Solving Skills
The role requires strong analytical and troubleshooting abilities. Think of specific instances where you successfully resolved issues, especially in a customer service context, and be ready to share these stories during the interview.
✨Familiarise Yourself with Relevant Software
Since proficiency in Microsoft Office and experience with CRM systems like Salesforce are essential, brush up on these tools before your interview. You might be asked about your experience with them, so having concrete examples will help you stand out.
✨Emphasise Your Team Player Attitude
AVEVA values collaboration, so highlight your ability to work well within a team. Share examples of how you've contributed positively to team dynamics and how you handle feedback and support from colleagues.
