COO Delivery and Performance Manager in London

Please note this position is based in London and the successful candidate’s contractual location will be London; other locations cannot be considered.

About Us

At Aviva Investors, our expertise is in matching the right investment approach to each client’s unique needs. As the global asset management business of Aviva plc, we bring together our broad investment capabilities to deliver client-focused solutions worldwide. Managing £253 billion in assets, our 1,000-strong team across nine countries is brilliantly connected, collaborative, and focused on delivering outcomes that truly matter. Working together and acting responsibly are central to how we operate. We take time to understand what our clients want to achieve and design solutions that last - strengthening every portfolio with diverse perspectives and integrated thinking. Our long track record in sustainable investing reflects our commitment to doing the right thing for clients and communities alike.

Everyone at Aviva Investors plays a part in creating an exceptional client experience. With the scale and influence to make a real difference, we take our responsibility seriously. Join us and you’ll find an inclusive, supportive environment where your contribution is valued, high performance is recognised, and you’re empowered to shape your development.

We are recruiting for a COO Delivery & Performance Manager to join our Chief Operating Officer’s team. This is a great opportunity for someone who has strong experience in business management and has worked in a COO/CTO office, PMO, or strategy roles.

With a global remit spanning operations, transformation, and IT, our COO team ensures an exceptional client experience. Whether it’s optimising key processes, managing relationships with strategic partners, launching innovative new products, or onboarding clients seamlessly, every project is an opportunity to drive efficiency and innovation at scale.

A bit about the role:

The COO Delivery & Performance Manager plays a pivotal role in driving delivery discipline, performance transparency and execution momentum across the COO function. Working closely with the COO, this role ensures priorities are clearly defined, plans are cohesive, progress is measurable and risks are identified early, enabling strong visibility and control across technology, transformation, operations and outsourced services. Acting as a central point of orchestration, the role aligns activity to strategic intent, strengthens delivery cadence and supports consistent performance management across internal teams and third-party partners.

Responsibilities include:

• Supporting the development and execution of the function’s strategy, priorities and three-year plan;
• Leading the annual operating plan and budget process across Operations, Technology and Transformation;
• Partnering with Finance to set and track delivery against the financial plan;
• Improving analysis and modelling of third-party costs;
• Monitoring performance through dashboards, scorecards and executive updates;
• Coordinating the COO Leadership Team’s agenda, meetings and offsites;
• Maintaining the organisation’s wind-down planning process;
• Running the COO Leadership Team operating rhythm, including escalation and resolution of critical issues to ensure timely, informed decision-making.

Skills and experience we’re looking for:

• Ability to bring together complex information from multiple sources and communicate it clearly and confidently to senior stakeholders.
• Experience in financial and budget management, whether through ownership of a cost centre or supporting the delivery of large, multimillion-pound programmes, with a focus on forecasting and delivery.
• Good understanding of operational environments, technology governance, and transformation approaches within large or complex organisations.
• Knowledge of the Investment Management industry, including custodial and pooled fund structures, alongside an awareness of relevant regulatory requirements.
• Experience contributing to, or working within, large-scale transformation initiatives or technology modernisation programmes.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague:

• Competitive salary (depending on skills, experience, and qualifications).
• Discretionary bonus opportunity - depending on individual performance and Aviva Investors!
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days!
• Aviva-funded Private Medical Benefit to help you get expert support when you need it.
• Make your money go further with up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 annual volunteering days to help others.

Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva, take a look here. We’d love it if you could submit your application online but if you require an alternative method of applying, please email us at GlobalRecruitment@avivainvestors.com.