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For Companies At a Glance
- Tasks: Support infrastructure services and collaborate with teams to ensure efficient IT operations.
- Company: Join a global leader in industrial software with a focus on sustainability.
- Benefits: Enjoy flexible benefits, generous leave, and education assistance.
- Why this job: Make a real impact in a dynamic environment while developing your skills.
- Qualifications: 7+ years in IT infrastructure with strong technical and communication skills.
- Other info: Hybrid working model with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
AVEVA is creating software trusted by over 90% of leading industrial companies.
Role
Job Title: Infrastructure Services Specialist
Location: Cambridge / London
Employment Type: Full-time (Hybrid)
The Job
As an Infrastructure Services Specialist, you will play a key role in supporting the delivery of infrastructure and operations services. With a strong technical understanding across infrastructure technologies and an understanding of governance and service management frameworks, you will act as a vital link between technical teams, stakeholders, and leadership. This is a technical hands-off role but is pivotal to ensure reliable, secure, and efficient IT Infrastructure services.
Key Responsibilities
- Work with Infrastructure & Operations (I&O) teams to develop and maintain the I&O roadmap.
- Assist with the planning and resourcing of I&O projects and engagements across the I&O teams.
- Engage with IT Customer Engagement, Internal Customers and the PMO to understand business demands, converting them to technical requirements and consult the I&O teams appropriately.
- Manage the change requests and service requests from the IT Customer Engagement teams and ensure that they are processed and implemented in a timely and efficient manner.
- Communicate with the IT Customer Engagement team regularly and proactively to understand their requirements, expectations, and feedback.
- Assist with the budgeting process and operational tracking across the I&O teams.
- Chair the Technical Steering Committee (TSC), operating a technical, pre-Change Advisory Board (CAB) review meeting.
- Coordinate the development of I&O service documentation and records, for example, strategies, service catalogues, service level agreements, service reports, and service logs.
- Coordinate governance activities across the I&O teams working with IT GRC, for example, internal/external audits and risk management.
- Assist in the development, monitoring and maintenance of service level agreements (SLAs) and key performance indicators (KPIs) for I&O services; report on the service performance to the I&O team and IT Office.
- Assist with the identification and coordination for resolving service issues or incidents, escalating to the Infrastructure Leadership team as needed.
Essential Requirements
- Higher education in Information Technology, Engineering, or related field.
- At least 7 years of experience in IT infrastructure service engagement, delivery, management, engineering or solution design.
- Strong understanding in IT infrastructure technologies – network, servers, storage, backup, security, and cloud services.
- Experience and/or understanding of infrastructure operations, monitoring, and performance management tools.
- Knowledge of IT governance, risk, and compliance (GRC) principles within IT operations.
- Proficiency in KPI and metrics reporting for service performance.
- Familiarity with resource and capacity planning in IT Infrastructure environments.
- Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships with internal and external stakeholders.
- Strong problem-solving and analytical skills, with the ability to identify and resolve service issues and incidents.
- Strong project management and organizational skills, with the ability to manage multiple tasks and priorities.
- Familiarity with service management and project management frameworks such as ITIL, Prince2, PMP.
- Higher education in Information Technology, Engineering, or related field.
UK Benefits
Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.
It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.
Find out more: aveva.com/en/about/careers/benefits/
Hybrid working
By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote.
Hiring process
Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.
Find out more: aveva.com/en/about/careers/hiring-process
About AVEVA
AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.
We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/
Find out more: aveva.com/en/about/careers/
AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
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Infrastructure Services Specialist employer: AVEVA
Contact Detail:
AVEVA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Services Specialist
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their infrastructure services and think about how your skills align with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to IT infrastructure and service management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at AVEVA.
We think you need these skills to ace Infrastructure Services Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Infrastructure Services Specialist role. Highlight your experience with IT infrastructure technologies and governance frameworks, as these are key to the position.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed infrastructure projects or improved service delivery in the past.
Showcase Your Communication Skills: Since this role involves liaising with various teams and stakeholders, emphasise your communication skills. Mention any experiences where you’ve effectively communicated technical requirements to non-technical audiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your CV and cover letter, and it ensures you’re considered for the role.
How to prepare for a job interview at AVEVA
✨Know Your Infrastructure Inside Out
Make sure you brush up on your knowledge of IT infrastructure technologies, including networks, servers, and cloud services. Be ready to discuss how you've applied this knowledge in past roles, as it will show your technical foundation and relevance to the position.
✨Master the Art of Communication
Since this role involves liaising with various teams and stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated technical requirements to non-technical audiences, as this will demonstrate your interpersonal skills.
✨Showcase Your Project Management Skills
Be prepared to discuss your experience with project management frameworks like ITIL or Prince2. Highlight specific projects where you managed multiple tasks and priorities, showcasing your organisational skills and ability to deliver results under pressure.
✨Understand Governance and Compliance
Familiarise yourself with governance, risk, and compliance principles relevant to IT operations. Be ready to discuss how you've contributed to audits or risk management in previous roles, as this will underline your understanding of the broader operational landscape.
