User Researcher & Research Operations Coordinator in Cambridge

• We are looking for an enthusiastic and dynamic user researcher and research ops coordinator to join the user research & experience team at AVEVA
• You will join a team that researches user experiences across the whole portfolio of industrial software products in different industries and markets
• The role focuses on generating robust, defensible user insight to inform strategic, tactical, and operational decisions across multiple teams, systems, and user types
• In addition to performing research, you will be supporting the research operations across the UX team
• Plan and conduct user research across complex enterprise ecosystems and multiple time zones
• Manage recruitment across studies including consent, scheduling, registration, and attendance
• Analyse qualitative and quantitative research at scale, synthesising insights across teams, products, and programmes
• Produce, edit and upload digital content including audio-visual material onto research portals
• Communicate complex findings clearly to senior stakeholders and decision‑makers
• Manage user research tools including research repositories, booking systems etc.
• Support and mentor UX team members to conduct research

Benefits

• Time off: 28 days of annual leave, plus bank holidays. You can also buy/sell five days a year
• Emergency leave: Five days a year to use when unexpected or urgent events make it impossible to work
• Hybrid working: The default option for employees is a 3:2 split between the office and working from home. Some positions are fully remote and others are fully office-based—refer to the job listing for specific details
• Parental leave: Maternity leave comprises 18 weeks at full pay, followed by 21 weeks statutory pay and 13 weeks unpaid. Paternity leave is two weeks at full pay. Pension contributions and benefits are maintained throughout
• Workplace nursery scheme: Pay for your child’s nursery directly through payroll, saving tax and NI contributions
• Electric care lease: Use your flexible benefits fund to subsidize the pre-tax leasing of a brand-new electric or ultra-low-emission car
• Shopping vouchers: Use your flexible benefits fund on discounts and vouchers for many major retail, tech and restaurant chains
• BUPA private healthcare: BUPA healthcare is a core benefit for employees. Use your flexible benefits fund and/or salary sacrifice to add family members
• Anonymous counselling: Through our Modern Health benefit, employees and their dependents over 13 are eligible to use our mental health app and receive unlimited counselling and coaching each year
• Dental insurance: Use your flexible benefits fund to cover preventative and restorative treatment. You can also add coverage for family members
• Cycle to work: Buy a brand-new bike and save 25–40% on retail price thanks to tax savings
• Gym membership: Use your flexible benefits fund to discount a membership to a major gym chain
• Bonus: Based on a combination of your own performance and AVEVA’s financial results
• Pension: Use your flexible benefits fund to increase the standard employer contribution. You can also route your bonus directly into your pension, saving tax and NI
• Income protection: Secure a reliable income if you’re unable to work due to long-term sickness or injury
• Life assurance: In the event of your death, your loved ones will receive a lump sum
• Charitable giving: The Action for Good program gives you three days of paid volunteering every year, as well as match funding opportunities. You can also use your flexible benefits fund to give to charity pre-tax
• Professional development: Access to LinkedIn Learning gives you the chance to grow your knowledge and skills, while AVEVA’s extensive mentorship network allows you learn from colleagues across the company
• Education support: After one year with AVEVA, you can apply for support towards a relevant course or qualification. AVEVA will reimburse up to 70% of the cost
• Service recognition: Whether you’ve been with us for 12 months or 50 years (it’s happened!), the AVEVAversary program rewards you during milestone years with cash and time off. We also recognize your contributions by planting a tree in the AVEVA Forest, our global forest of recognition

Qualifications

• Self-motivated, able to demonstrate a flexible approach to work, both independently and as part of a global team
• Excellent communication skills with experience working across multiple teams and influencing without direct authority
• Demonstrable experience conducting user research in large‑scale, enterprise or complex organisational contexts
• Strong synthesis skills, translating complex data into actionable insight
• Capable of multi-tasking, meeting deadlines and working in a fast-paced environment
• Some working knowledge of other languages
• Experience in B2B or Enterprise environments
• Prepared to travel when possible