Senior Technical Writer in Cambridge

AVEVA is creating software trusted by over 90% of leading industrial companies.

Location: Cambridge – Hybrid (3 days at the office)

Employment type: Full-time regular (flexible working options available)

Benefits: Competitive salary; flexible benefits fund which can be utilised against over 20 benefits; pension scheme with up to 9% employer contribution; life insurance; income protection insurance; 28 days annual leave (plus bank holidays); 3 days paid volunteering.

As part of our global technical writing group, you’ll collaborate with one or more teams of skilled software engineers from our global research & development group in writing and publishing technical documentation and associated content for AVEVA products, specifically Unified Supply Chain, as well as CONNECT, a Cloud-based leading industrial intelligence platform. You’ll research and transform complex technical concepts, specifications, and procedures into high-quality software documentation that meets user needs.

Key responsibilities:

• Learn complex work from self-learning, training, and shadowing seniors, work under minimal supervision on advanced, unstructured, and complex work, and seek limited guidance for resolving conflicts and delivering in sync with multiple teams.
• Improve the quality of content, adhere to the established standards and guidelines, and deliver on time, and design, develop, review, and publish high-quality technical documentation.
• Extremely self-motivated with a sense of urgency and focus on delivery.

Ideal experience:

• Experience in working with products or services in industrial software, structured authoring, and component content management systems.
• Experience in working with software development team, and familiarity with one of the professional authoring tools such as Author-it, FrameMaker, RoboHelp, or MadCap Flare.
• Exposure to or interest in working with Cloud technologies.
• Interest in understanding architectures and product relationships.

Great skills to have:

• Excellent time management and effective prioritisation.
• Customer focus: You’ll be working directly with our customers. Being able to listen to them and understand their requests, and then address them in a proactive and consultative manner, will be part of your day-to-day.
• Problem-solving: You’ll need to enjoy getting stuck into problems. Troubleshooting and solving challenging problems is a big part of this role.
• Relationship building: You should be effective and proactive in developing relationships and extracting the right information.

The team you’ll join is doing some of the most exciting work at AVEVA: articulating complex technical concepts and tasks through simple descriptions and instructions.

Our global team of 2000+ developers work on an incredibly diverse portfolio of over 75 industrial automation and engineering products, which cover everything from data management to 3D design. AI and cloud are at the centre of our strategy, and we have over 150 patents to our name.

UK Benefits include: Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.

By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote.

Hiring process: Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.

AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.

We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy.

AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.