intern in Newtown

The intern will be responsible for diagnosing and resolving software and hardware-related issues, providing exceptional customer service, and maintaining detailed documentation of support interactions. The intern will be involved in IT related projects. This internship requires excellent interpersonal skills and a global mindset, as it involves interaction with users from diverse backgrounds and regions.

• Diagnose and resolve common software issues related to Windows 10/11, including installation, configuration, updates, and troubleshooting.
• Diagnose basic network-related issues involving TCP/IP, DHCP, DNS, IP configuration, and Wi-Fi connectivity.
• Help support ticket management.
• Communicate with multiple stakeholders to provide IT support.

Studying towards a degree in IT or a related field is required. A basic understanding of computer troubleshooting, user incidents/requests, and customer support is necessary. Basic knowledge of Windows 10/11, Office 365, and basic networking concepts is also needed. The ability to adapt to a global and diverse user base and good communication skills with active listening are essential.

AVEVA values innovation, dedication, and the pursuit of excellence. We are a dynamic and forward-thinking organization that offers a collaborative and supportive work environment. As a growing company, we are committed to providing valuable learning experiences to talented individuals who are willing to invest in their future.

AVEVA's comprehensive portfolio enables more than 20,000 industrial enterprises to engineer smarter, operate better, and drive sustainable efficiency. The company is headquartered in Cambridge, UK, with over 6,500 employees and 90 offices in over 40 countries. AVEVA is a global leader in industrial software, driving digital transformation and sustainability.

AVEVA is an equal opportunity employer and is an affirmative action employer. We are committed to an inclusive workplace and accept applications without regard to race, religious creed, colour, age, sex, sexual orientation, gender identity, gender expression or gender characteristic, national origin, religion, marital status, medical condition, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

If you have a disability or special need that requires accommodation, please let us know.

UK Benefits include: Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program. Specific benefits vary by country, but our packages are similarly comprehensive.

Hybrid working: By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote.

Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.

AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, and credit check.

AVEVA is committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.