At a Glance
- Tasks: Plan and execute engaging events and build strong stakeholder relationships.
- Company: Join a dynamic team at a leading tech company in London.
- Benefits: Enjoy flexible benefits, generous leave, and education assistance.
- Other info: Work in a collaborative environment with opportunities for growth.
- Why this job: Make a real impact by enhancing customer experiences and driving engagement.
- Qualifications: Strong project management skills and excellent communication abilities.
The predicted salary is between 40000 - 50000 £ per year.
This role is focused on the key pillars of the Executive Engagement strategy: Executive Briefings, Executive Events and hosting at our Customer Experience Centers. The ideal candidate is highly motivated, adaptable, and skilled in building stakeholder relationships to drive positive customer experience.
Key Responsibilities
- Plan and execute key internal and external stakeholder relationships to drive positive customer experience.
- Collaborate closely with regional sales and marketing to identify key customer engagement opportunities.
- Create agendas for sales and customers visiting the Customer Experience Centers.
- Support Tier 1 event planning, customer outreach, and executive meeting activities.
- Maintain and manage the Customer Experience Center ensuring operational readiness.
- Manage the executive briefing process: develop briefing documents and prepare executives.
- Track and upload database information to systems such as Salesforce and SharePoint.
- Create registration pages, manage invites and upload/download reports using event management software.
- Produce reports to showcase event activity and other quarterly metrics for your office.
- Work with sales, customer success, and regional marketing to align executive messaging with sales objectives and revenue growth.
- Build and maintain strong relationships with regional sales leaders and regional marketing to amplify the sales message.
- Provide personalized experience for customers and support all engagements in the office that require the Customer Experience Center.
Qualifications
- Proficiency with project management tools and Salesforce.
- Project management skills able to manage multiple projects simultaneously.
- Excellent written and verbal communication skills with meticulous attention to detail.
- Demonstrated ability to build strong relationships and influence stakeholders at all levels, from senior executives to ground-level sales team.
- Ability to interact with customers face-to-face.
- Customer‐first attitude to ensure a positive experience.
- Understanding of the sales process and how we can provide value through our efforts.
Benefits
- Flexible benefits fund
- Emergency leave days
- Adoption leave
- 28 days annual leave plus bank holidays
- Pension
- Life cover
- Private medical insurance
- Parental leave
- Education assistance program
AVEVA is an Equal Opportunity Employer. We are committed to an inclusive work environment and provide reasonable accommodation to applicants with disabilities.
Executive Engagement Coordinator in London employer: AVEVA Denmark
AVEVA is an exceptional employer located in the heart of London, offering a dynamic work environment that fosters collaboration and innovation. With a strong commitment to employee growth, we provide extensive benefits including a flexible benefits fund, generous leave policies, and education assistance programmes, ensuring our team members thrive both personally and professionally. Our inclusive culture prioritises a customer-first attitude, making it a rewarding place for those looking to make a meaningful impact through their work.
StudySmarter Expert Advice🤫
We think this is how you could land Executive Engagement Coordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AVEVA Denmark. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AVEVA Denmark before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Executive Engagement Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AVEVA Denmark:Your cover letter is your chance to shine! Tell us why you want to work at AVEVA Denmark specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AVEVA Denmark!
How to prepare for a job interview at AVEVA Denmark
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
