User Researcher & Research Ops Coordinator in Cambridge

AVEVA is creating software trusted by over 90% of leading industrial companies.

We are looking for an enthusiastic and dynamic user researcher and research ops coordinator to join the user research & experience team at AVEVA. You will join a team that researches user experiences across the whole portfolio of industrial software products in different industries and markets. The role focuses on generating robust, defensible user insight to inform strategic, tactical, and operational decisions across multiple teams, systems, and user types. In addition to performing research, you will be supporting the research operations across the UX team.

Key responsibilities

• Plan and conduct user research across complex enterprise ecosystems and multiple time zones.
• Manage recruitment across studies including consent, scheduling, registration, and attendance.
• Analyse qualitative and quantitative research at scale, synthesising insights across teams, products, and programmes.
• Produce, edit and upload digital content including audio-visual material onto research portals.
• Communicate complex findings clearly to senior stakeholders and decision‐makers.
• Manage user research tools including research repositories, booking systems etc.
• Support and mentor UX team members to conduct research.

Essential requirements

• Demonstrable experience conducting user research in large‐scale, enterprise or complex organisational contexts.
• Strong synthesis skills, translating complex data into actionable insight.
• Excellent communication skills with experience working across multiple teams and influencing without direct authority.
• Self-motivated, able to demonstrate a flexible approach to work, both independently and as part of a global team.
• Capable of multi-tasking, meeting deadlines and working in a fast-paced environment.

Desired skills and competencies

• Experience in B2B or Enterprise environments.
• Some working knowledge of other languages.
• Prepared to travel when possible.

Our global team of 2000+ developers work on an incredibly diverse portfolio of over 75 industrial automation and engineering products, which cover everything from data management to 3D design. AI and cloud are at the centre of our strategy, and we have over 150 patents to our name. Our track record of innovation is no fluke – it’s the result of a structured and deliberate focus on learning, collaboration and inclusivity. If you want to build applications that solve big problems, join us.

UK Benefits include:

• Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.

It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.

Hybrid working

We work in a hybrid way at AVEVA. Most roles are based at a local AVEVA office, with an expectation of being on-site 50% of your working hours to support collaboration and connection. Some positions are fully office-based depending on the nature of the work, and certain roles that support specific customers or markets may be remote. The working arrangement for this position will be confirmed during the hiring process.

Hiring process

Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.

About AVEVA

AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably. We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy.

AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria. AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.