At a Glance
- Tasks: Provide top-notch support to suppliers, resolving complex issues and ensuring compliance.
- Company: Join Avetta, a global leader in supplier management and compliance solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Work in a collaborative environment with a focus on innovation and excellence.
- Why this job: Be part of a dynamic team making a real impact in supplier readiness.
- Qualifications: Fluent in Norwegian and English with experience in customer support or compliance.
The predicted salary is between 30000 - 40000 £ per year.
Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, integrated experience. Trusted by 360,000 businesses across more than 120 countries, Avetta blends AI-driven insights and human expertise to close risk gaps and strengthen supplier reliability so projects start on time, risks are managed proactively and operations scale with certainty.
SUMMARY
The Supplier Readiness Professional will deliver high-quality, specialized support services to suppliers by resolving complex issues, managing proactive service workflows, assisting with country specific safety manual reviews and ensuring compliance with internal standards and external requirements. This position requires being fluent in both Norwegian and English. If within commutable distance to our office in Maidenhead, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home). Those outside of commutable distance, but still residing within England, may be considered on a remote basis. Please note: this role requires full working rights in England without current or future sponsorship.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Serve as a subject matter expert across Avetta platforms including but not limited to Connect and Salesforce.
- Manage and resolve advanced supplier inquiries related to billing, compliance, audit, and onboarding with a focus on accuracy and timeliness.
- Collaborate with internal teams (e.g., Supplier Services, Risk, Billing, QHSE) to streamline processes and resolve cross-functional issues.
- Maintain up-to-date knowledge of platform changes, service offerings, audit, and compliance requirements.
- Support onboarding and training of new RTW reps, including mentoring and shadowing.
- Participate in special projects, including process improvement initiatives and pilot programs.
- Collaborate with third parties (e.g., insurance agents or audit professionals) to collect and verify supplier compliance data.
- Participate in proactive compliance-focused campaigns and new client onboarding initiatives.
- Track and meet performance metrics including CSAT scores, service levels, quality, and campaign-specific KPIs.
- Contribute to company initiatives by participating in projects and tasks that enhance customer service excellence.
- Reliable and predictive attendance.
IDEAL QUALIFICATIONS:
- Fluency in Norwegian and English is required.
- 3-5 years of experience in supplier support, customer service, or compliance operations, preferably in a SaaS or risk management environment.
- Demonstrated expertise in customer support and document review workflows.
- Completion of skill based routing certifications and microlearning modules (e.g., Case Management, Country Specific Audits, Supplier Engagement) through our onboarding and training programs.
- Strong communication skills and ability to manage multiple priorities independently.
- Experience mentoring or training peers is a plus.
- Reliable and predictive attendance.
Supplier Readiness Professional (B2B Customer Support) - Bilingual Norwegian/English in Maidenhead employer: Avetta
Avetta is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to grow and develop their skills in a dynamic environment. With a strong commitment to employee well-being, Avetta offers flexible hybrid working arrangements from its Maidenhead office, ensuring a healthy work-life balance while providing opportunities for professional advancement through mentorship and training programs. Join a global leader in supplier readiness and compliance, where your contributions directly impact the success of businesses worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Supplier Readiness Professional (B2B Customer Support) - Bilingual Norwegian/English in Maidenhead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Avetta. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Avetta before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Supplier Readiness Professional (B2B Customer Support) - Bilingual Norwegian/English in Maidenhead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Avetta:Your cover letter is your chance to shine! Tell us why you want to work at Avetta specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Avetta!
How to prepare for a job interview at Avetta
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
