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- Tasks: As a Receptionist, you'll provide top-notch customer service and handle administrative tasks.
- Company: Avery Healthcare is a leading provider of luxury elderly care homes, dedicated to enriching lives.
- Benefits: Enjoy a supportive environment, opportunities for growth, and a close-knit team culture.
- Why this job: Make a real difference in residents' lives while working in a caring and respectful atmosphere.
- Qualifications: Excellent communication skills and a friendly attitude are essential; previous experience is a plus.
- Other info: This part-time role requires a DBS check, with costs covered by Avery Healthcare.
Shift Details: Part-time role: 16 hours per week, primarily on weekends.
At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we’re here to celebrate and support you every step of the way. When you join us, you’ll be making a positive impact on residents’ lives every day – your compassion and dedication truly make a difference. We’re committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, you’ll experience a culture that values respect, compassion, and a shared commitment to exceptional care.
Your focus as a receptionist will be to offer professional, high quality customer service as the first point of contact within the home as well as providing a range of administrative services.
Other responsibilities will include:
- Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
- Completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager.
- Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.
To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do. Our ideal candidate must:
- Have excellent communication skills both verbal and written.
- Have a positive, friendly, and welcoming attitude.
- Have previous exposure to problem-solving and client complaints.
Please note this role will require:
- A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
- Proof of eligibility to work in the UK.
This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.
Receptionist employer: Avery Healthcare
Contact Detail:
Avery Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with Avery Healthcare's values and mission. When you understand their commitment to care and support, you can tailor your conversations during interviews to reflect how your personal values align with theirs.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Since the role requires excellent verbal and written communication, consider role-playing common reception scenarios with a friend to build confidence.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you've successfully handled client complaints or difficult situations. This will demonstrate your capability to manage challenges effectively.
✨Tip Number 4
Visit the Avery Healthcare website and social media pages to get a feel for their culture and recent activities. Mentioning specific initiatives or values from your research during your interview can set you apart as a well-informed candidate.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Receptionist. Emphasise your communication skills, customer service experience, and any previous administrative roles.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the position and the values of Avery Healthcare. Mention specific examples of how you embody their values of caring, supportive, honest, respectful, and accountable.
Highlight Relevant Experience: In your application, focus on any previous roles where you dealt with customer service or administrative tasks. Discuss how you handled problem-solving and client complaints effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates your attention to detail and professionalism.
How to prepare for a job interview at Avery Healthcare
✨Show Your Warmth
As a receptionist, your attitude is key. Make sure to convey a friendly and welcoming demeanour during the interview. Smile, maintain eye contact, and engage with the interviewer to demonstrate your enthusiasm for the role.
✨Highlight Communication Skills
Since excellent communication is crucial for this position, prepare examples of how you've effectively communicated in previous roles. Be ready to discuss any experiences where you resolved client complaints or handled difficult situations.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully solved problems or dealt with challenging situations. This will show that you can handle the responsibilities of the role, especially when it comes to managing enquiries and redirecting calls.
✨Research Avery Healthcare
Familiarise yourself with Avery Healthcare's values and mission. Understanding their commitment to care and support will allow you to align your answers with their culture, showing that you're not just looking for any job, but that you genuinely want to be part of their team.
