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- Tasks: Be the welcoming face of our care home, supporting residents and visitors with a smile.
- Company: Join Avery Healthcare, a leading provider of luxury elderly care homes.
- Benefits: Enjoy a supportive environment, career growth, and a chance to make a real difference.
- Why this job: Make a positive impact on residents' lives while developing your skills in customer service.
- Qualifications: Previous customer service experience and strong interpersonal skills are essential.
- Other info: Work in a close-knit team that values respect, compassion, and exceptional care.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Package Description
Shift Details – Two week rolling rota, includes alternate weekends
At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we’re here to celebrate and support you every step of the way.
When you join us, you’ll be making a positive impact on residents’ lives every day – your compassion and dedication truly make a difference. We’re committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, you’ll experience a culture that values respect, compassion, and a shared commitment to exceptional care.
We’re now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Customer Service Advisor. If this sounds like the place for you, we’d love to hear from you!
About The Role
Your focus as Customer Service Advisor will be to support the Home by providing a positive and welcoming public image at the first point of contact, both in person, and by telephone.
Other Responsibilities Will Include
- Being responsible for the reception area and ensure it is always presented to a high standard.
- Supporting with the process of show rounds.
- Actively following up and manage any sales enquiries through to admissions.
- Assisting the Home Administrator as required.
About You
To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.
Our Ideal Candidate Must
- Have effective interpersonal skills and professional telephone manner.
- Be computer literate with a good working knowledge of MS Suite.
- Demonstrate a positive attitude to all residents and visitors.
- Ideally have previous experience in working in a customer service role for a minimum of two years.
About Avery
At Avery, we’re not just one of the UK’s largest providers of luxury elderly care homes – we’re a place where people love to work. We believe that the later years of life should be as enriching as any other, and we’re passionate about creating meaningful experiences for our residents and our team alike. With our vision of \”creating meaningful lives together,\” we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.
Please Note This Role Will Require
- A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
- Proof of eligibility to work in the UK.
This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.
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Receptionist employer: Avery Healthcare
Contact Detail:
Avery Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
First things first, make sure you know the company inside out. Research Avery Healthcare and understand their values and mission. This will help you connect with them during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your interpersonal skills! As a Customer Service Advisor, you'll be the face of the company. Role-play common scenarios with friends or family to boost your confidence and refine your communication style before the big day.
✨Tip Number 3
Don’t underestimate the power of a follow-up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our amazing team at Avery Healthcare.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your values align with ours.
Tailor Your CV: Make sure to tailor your CV to highlight your customer service experience and interpersonal skills. We’re looking for someone who can create a welcoming atmosphere, so showcase any relevant roles where you’ve done just that!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your experience and skills effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Avery!
How to prepare for a job interview at Avery Healthcare
✨Know the Company Values
Before your interview, take some time to understand Avery Healthcare's values of caring, supportive, honest, respectful, and accountable. Think about how your own experiences align with these values and be ready to share specific examples that demonstrate your commitment to them.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your interpersonal skills are key. Prepare to discuss your previous customer service roles and highlight situations where you went above and beyond for a customer. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Practice Your Professional Telephone Manner
Since you'll be handling phone enquiries, practice speaking clearly and professionally. You might even want to role-play common scenarios with a friend or family member. This will help you feel more confident and ensure you make a great first impression over the phone.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and opportunities for growth within Avery. This shows your genuine interest in the position and helps you determine if it's the right fit for you.