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- Tasks: Lead resident engagement and ensure a welcoming experience in our care home.
- Company: Avery Healthcare, a leading provider of luxury elderly care.
- Benefits: Supportive environment, career growth, and a chance to make a real difference.
- Why this job: Transform lives daily while working with a compassionate and dedicated team.
- Qualifications: Experience in hospitality or healthcare, strong leadership, and organisational skills.
- Other info: Join a dynamic team where your career can truly flourish.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Resident Experience Manager role at Avery Healthcare. The role is located in our Barnet Grange Care Home.
At Avery Healthcare, we believe in celebrating the people who make a real difference — our incredible care teams. We know how hard you work, and we’re here to champion your growth, support your journey, and cheer you on every step of the way. When you join Avery, you’re not just starting a job — you’re stepping into a career that transforms lives. Every day, your compassion and dedication will positively impact our residents, and you’ll be part of a close-knit team that values respect, kindness, and excellence in care.
We’re now on the lookout for a warm, enthusiastic, and driven individual to take on the role of Resident Experience Manager in our beautiful Barnet Grange Care Home. If you’re ready to lead with heart and help shape the future of care, we’d love to hear from you!
About The Role
As Resident Experience Manager, you’ll be the heartbeat of our home — ensuring every resident enjoys a safe, welcoming, and enriching experience. You’ll lead by example, inspire excellence, and work closely with department heads to deliver seamless service across care, housekeeping, dining, activities, and more.
Your Role Will Include:
- Championing resident satisfaction through daily engagement and feedback
- Coordinating service delivery across all non-clinical departments
- Maintaining high standards of cleanliness, presentation, and hospitality
- Managing complaints and concerns with empathy and efficiency
- Supporting home improvement projects and budget planning
- Deputising for department heads and ensuring effective rota planning
About You
You’re someone who lives and breathes our values: caring, supportive, honest, respectful, and accountable. You’re a natural leader with a heart for care and a head for strategy with the following experience:
- Experience in hospitality, healthcare, or care home settings with a clear understanding of standards, policies and procedures
- A background in team leadership or supervisory roles
- Strong organisational skills and a keen eye for detail
- A caring, respectful, and accountable approach
- Excellent personal presentation and cultural awareness
About Avery
We’re proud to be one of the UK’s leading providers of luxury elderly care. But more than that, we’re a place where people love to work. Our vision — creating meaningful lives together — drives everything we do, from the way we care for residents to how we support our teams. With over 100 homes and growing, we offer a dynamic, empowering environment where your career can truly flourish.
Ready to make a difference? Apply today and take the next step in your career with Avery Healthcare.
Please note: This role requires a DBS Disclosure check (covered by Avery) and proof of eligibility to work in the UK. We may close this advert early depending on application volume and business needs.
Resident Experience Manager in London employer: Avery Healthcare
Contact Detail:
Avery Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Experience Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and hospitality sectors. Let them know you're on the lookout for a Resident Experience Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research Avery Healthcare and understand their values and mission. Think about how your experience aligns with their focus on resident satisfaction and team support. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Practice your pitch! Be ready to share your leadership style and how you’ve positively impacted previous teams or residents. Use specific examples that highlight your caring and accountable approach — it’s all about showcasing your heart for care!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Avery family and making a difference in residents' lives.
We think you need these skills to ace Resident Experience Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about enhancing resident experiences and making a difference in their lives.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in hospitality or healthcare. We love seeing how your background aligns with our values and the specific requirements of the Resident Experience Manager role.
Be Personable: In your cover letter, don’t be afraid to show a bit of your personality! We’re looking for someone warm and approachable, so let us know what makes you tick and why you’re excited about joining our team.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Avery Healthcare
✨Know the Company Inside Out
Before your interview, take some time to research Avery Healthcare. Understand their values, mission, and what makes them stand out in the care industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Resident Experience Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight how you inspired others and improved resident satisfaction — this is key!
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and empathy. Think about situations where you've had to manage complaints or improve service delivery. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Dress to Impress with a Personal Touch
First impressions matter! Dress smartly, but don’t forget to add a personal touch that reflects your personality. This could be a unique accessory or a warm smile. It shows that you care about presentation and are enthusiastic about the role.
