At a Glance
- Tasks: Provide top-notch customer service and administrative support as the first point of contact.
- Company: Join Avery Healthcare, a leading provider of luxury elderly care homes.
- Benefits: Enjoy a supportive environment with opportunities for growth and development.
- Other info: Be part of a close-knit team that values respect and compassion.
- Why this job: Make a positive impact on residents' lives while working in a caring team.
- Qualifications: Excellent communication skills and a friendly, welcoming attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
- Receptionist - Heath
- Hayes
Package
Description: Shift details; weekends only At Avery Healthcare, we are all about supporting the people who care for our residents.
We know how hard our teams work, and we're here to celebrate and support you every step of the way.
When you join us, you'll be making a positive impact on residents' lives every day - your compassion and dedication truly make a difference.
We're committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career.
And as part of our close-knit team, you'll experience a culture that values respect, compassion, and a shared commitment to exceptional care.
We're now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Receptionist at Abbey Court Care Home in Heath Hayes, Cannock.
If this sounds like the place for you, we'd love to hear from you!
ABOUT THE ROLE Your focus as a receptionist will be to offer professional, high quality customer service as first point of contact within the home as well as providing a range of administrative services.
Other responsibilities will include: Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
Completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager.
Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.
ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.
Our ideal candidate must: Have excellent communication skills both verbal and written.
Be confident in using computers.
Have a positive, friendly, and welcoming attitude.
Have previous exposure to problem-solving and client complaints.
ABOUT AVERY At Avery, we're not just one of the UK's largest providers of luxury elderly care homes - we're a place where people love to work.
We believe that the later years of life should be as enriching as any other, and we're passionate about creating meaningful experiences for our residents and our team alike.
With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day.
Join us and see why Avery is the preferred choice for residents and team members alike.
Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
Proof of eligibility to work in the UK.
This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.
Locations
Receptionist - Heath Hayes employer: Avery Healthcare
Avery Healthcare is an exceptional employer that prioritises a warm and supportive work environment, making it an ideal place for those passionate about enhancing the lives of residents. Located in the picturesque Hindhead, our care home offers comprehensive training and development opportunities, ensuring that every team member can grow both personally and professionally. Join us to be part of a dedicated team that values compassion, teamwork, and the meaningful impact you can make in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Heath Hayes
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Avery Healthcare and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Avery Healthcare and let us see your personality shine through!
We think you need these skills to ace Receptionist - Heath Hayes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Avery Healthcare.
Get Familiar with Our Brand:Before applying, take some time to learn about Avery Healthcare and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Avery Healthcare
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Avery Healthcare.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Avery Healthcare will surely appreciate.
