Job Introduction
Shift Details
Saturday evening, 9.30 pm-7.30 am
At The Hawthorns we believe in supporting those who support our residents; We recognise and celebrate our hard-working colleagues, champion your career development, and offer a range of apprenticeships, and provide you with access to a range of leisure and retail discounts.
We are seeking a compassionate, enthusiastic, and dedicated individual to join our friendly, award-winning team as Concierge - Nights at The Hawthorns Braintree in Braintree.
About The Role
Your focus as Concierge will be to create a positive and long-lasting first impression of the company while answering incoming calls and greeting visitors as well as providing high-quality service to residents.
Other Responsibilities Will Include
- Greeting and directing all visitors and making them feel welcome
- Operating the switchboard; handling both external calls and internal calls from the residents, taking and passing on messages.
- Monitoring the bistro area for refreshments, music, and cleanliness.
- Handling resident requests and queries efficiently and effectively.
About You
To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.
Our Ideal Candidate Must Have
- Experience handling telephones and/or in a customer service position
- Must be able to handle multiple priorities
- Good organisational skills
- Ability to react calmly in emergency situations and be considerate
About The Hawthorns
The Hawthorns is a unique retirement model that offers retirement properties to rent for couples or individuals who seek a rich, independent lifestyle, at beautiful locations across the country. The Hawthorns retirement villages are vibrant and companionable places; we eat together, we have fun together, and we live together. Our vision of ‘creating meaningful lives together’ is reached by the exceptional service and experience we proudly offer throughout our portfolio of four luxurious retirement homes whilst establishing ourselves as the preferred choice for residents and employees.
Please Note This Role Will Require
- A DBS Disclosure check, the cost of which will be met by the business.
- Proof of eligibility to work in the UK.
Attached documents
- Concierge JD haw.docx
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Concierge - Nights in Essex employer: Avery Healthcare
Avery Healthcare is an exceptional employer, offering a supportive and collaborative work culture that prioritises the well-being of both employees and residents. With a strong focus on professional development, you will have ample opportunities to grow your career while making a meaningful impact in the lives of those you serve. Located in the North Division, our commitment to quality care and continuous improvement ensures that you will be part of a dynamic team dedicated to excellence.
