At a Glance
- Tasks: Provide top-notch customer service and manage reception duties with a friendly smile.
- Company: Join a caring team at Lady Jane Court Care Home in Leicester.
- Benefits: Employer-paid DBS check, supportive work environment, and opportunities for personal growth.
- Why this job: Be the welcoming face of our home and make a difference in residents' lives.
- Qualifications: Great communication skills, computer savvy, and a positive attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
Your focus as a receptionist will be to offer professional, high quality customer service as the first point of contact within the home and to provide a range of administrative services.
Responsibilities
- Answer the telephone and respond to enquiries at reception.
- Redirect calls to relevant staff and record messages accordingly.
- Complete reception‑related administration and maintain databases.
- Provide administrative assistance as required by the General Manager.
- Maintain the general tidiness of the reception area and liaise with Housekeeping to ensure standards are maintained.
Qualifications & Requirements
- DBS Disclosure check (cost paid by the employer).
- Proof of eligibility to work in the UK.
- Excellent verbal and written communication skills.
- Confidence in using computers.
- Positive, friendly and welcoming attitude.
- Previous exposure to problem‑solving and handling client complaints.
Location
Lady Jane Court Care Home, Leicester.
Advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.
Receptionist in Leicester employer: Avery Healthcare Group
Avery Healthcare Group is an exceptional employer, offering a supportive and compassionate work environment in the picturesque setting of Beaconsfield. With a strong emphasis on employee growth and development, we provide ongoing training and career advancement opportunities, ensuring that our team members thrive both personally and professionally. Join us to be part of an award-winning team dedicated to making a meaningful impact in the lives of our residents and their families.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Avery Healthcare Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Avery Healthcare Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Avery Healthcare Group:Your cover letter is your chance to shine! Tell us why you want to work at Avery Healthcare Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Avery Healthcare Group!
How to prepare for a job interview at Avery Healthcare Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
