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For Companies At a Glance
- Tasks: Welcome visitors and ensure a warm, friendly atmosphere in our care home.
- Company: Join Avery Healthcare, a leading provider of luxury elderly care homes.
- Benefits: Supportive environment, career development, and a chance to make a real difference.
- Why this job: Be part of a compassionate team that values respect and exceptional care.
- Qualifications: Strong communication skills and previous customer service experience preferred.
- Other info: Enjoy a fulfilling role with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Overview
Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we\’re here to celebrate and support you every step of the way. When you join us, you\’ll be making a positive impact on residents\’ lives every day – your compassion and dedication truly make a difference. We\’re committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, you\’ll experience a culture that values respect, compassion, and a shared commitment to exceptional care. We\’re now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Concierge. If this sounds like the place for you, we\’d love to hear from you!
Responsibilities
- Greeting and directing all visitors and making them feel welcome.
- Monitoring the Bistro area for refreshments, music, and cleanliness.
- Handling resident requests and queries efficiently and effectively.
- Completing administrative duties as required.
Qualifications
- Possess effective written and verbal communication skills.
- Be able to handle multiple priorities.
- Have good organisational skills.
- Previous experience in a customer service position is preferable.
About Avery
At Avery, we\’re not just one of the UK\’s largest providers of luxury elderly care homes – we\’re a place where people love to work. We believe that the later years of life should be as enriching as any other, and we\’re passionate about creating meaningful experiences for our residents and our team alike. With our vision of \”creating meaningful lives together,\” we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.
Role requirements
- A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
- Proof of eligibility to work in the UK.
This advert may be withdrawn prior to the advertised deadline dependant on volume of applications received and business needs.
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Concierge employer: Avery Healthcare Group
Contact Detail:
Avery Healthcare Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Make sure to research Avery Healthcare before your interview. Knowing their values and mission will help you connect with the team and show that you're genuinely interested in being part of their close-knit community.
✨Tip Number 2
Practice your communication skills! As a Concierge, you'll be the first point of contact for visitors. Role-play common scenarios with a friend to boost your confidence and ensure you can handle multiple priorities smoothly.
✨Tip Number 3
Don’t forget to showcase your customer service experience during the interview. Share specific examples of how you've made someone feel welcome or resolved a tricky situation – it’ll highlight your dedication to exceptional care.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Avery team.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for helping others shine through. We want to see that you’re genuinely excited about the role and how you can make a positive impact on our residents' lives.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous customer service roles and how they’ve prepared you for this Concierge position with us at Avery Healthcare.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your qualifications effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Avery Healthcare Group
✨Know the Company Culture
Before your interview, take some time to research Avery Healthcare's values and culture. Understanding their commitment to compassion and exceptional care will help you align your answers with what they’re looking for in a Concierge.
✨Showcase Your Customer Service Skills
Since previous experience in customer service is preferable, be ready to share specific examples from your past roles. Highlight situations where you went above and beyond to make someone feel welcome or resolved a challenging situation effectively.
✨Prepare for Common Questions
Think about how you would handle multiple priorities and resident requests. Prepare answers to common interview questions like 'How do you manage stress?' or 'Can you give an example of a time you handled a difficult customer?' This will show your organisational skills and ability to think on your feet.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for growth, or how they celebrate their staff. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
