At a Glance
- Tasks: Be the friendly face of our care home, welcoming visitors and managing enquiries.
- Company: Join Avery Healthcare, a leading provider of luxury elderly care homes in the UK.
- Benefits: Supportive environment, career growth opportunities, and a chance to make a real difference.
- Other info: Enjoy a close-knit team culture that values respect and compassion.
- Why this job: Make meaningful connections and positively impact residents' lives every day.
- Qualifications: Customer service experience preferred; strong interpersonal skills are a must.
The predicted salary is between 24000 - 36000 € per year.
Overview
Avery Healthcare is one of the UK\'s largest providers of luxury elderly care homes, offering exceptional care across over 100 homes. They are passionate about creating meaningful experiences for both residents and their team members, and are committed to supporting and empowering their employees every day.
Main duties
As a Receptionist at Avery Healthcare\'s Nuneaton location, you will be responsible for providing a positive and welcoming public image at the first point of contact, both in person and by telephone. Your duties will include managing the reception area, supporting with show rounds, actively following up and managing sales enquiries, and assisting the Home Administrator as required. To be successful in this role, you should have effective interpersonal and professional telephone skills, be computer literate, and demonstrate a positive attitude towards residents and visitors.
Job responsibilities
Shift Details: Two week rolling rota, includes alternate weekends.
At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we\'re here to celebrate and support you every step of the way. When you join us, you\\\'ll be making a positive impact on residents\\\' lives every day; your compassion and dedication truly make a difference. We\\\'re committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, you\\\'ll experience a culture that values respect, compassion, and a shared commitment to exceptional care. We\'re now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Customer Service Advisor. If this sounds like the place for you, we\\\'d love to hear from you!
About the role
Your focus as Customer Service Advisor will be to support the Home by providing a positive and welcoming public image at the first point of contact, both in person, and by telephone.
Other responsibilities will include:
- Being responsible for the reception area and ensure it is always presented to a high standard.
- Supporting with the process of show rounds.
- Actively following up and manage any sales enquiries through to admissions.
- Assisting the Home Administrator as required.
About you
To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.
- Have effective interpersonal skills and professional telephone manner.
- Be computer literate with a good working knowledge of MS Suite.
- Demonstrate a positive attitude to all residents and visitors.
- Ideally have previous experience in working in a customer service role for a minimum of two years.
About Avery
At Avery, we\\\'re not just one of the UK’s largest providers of luxury elderly care homes; we\\\'re a place where people love to work. We believe that the later years of life should be as enriching as any other, and we\\\'re passionate about creating meaningful experiences for our residents and our team alike. With our vision of \"creating meaningful lives together,\" we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.
Please note this role will require:
- A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
- Proof of eligibility to work in the UK.
This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.
Person Specification
Qualifications
- No specific qualifications are required, but previous experience in a customer service role for a minimum of two years is preferred.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist in Nuneaton employer: Avery Healthcare Group Ltd.
Avery Healthcare is an exceptional employer, dedicated to creating a supportive and empowering environment for its team members at the Nuneaton location. With a strong focus on employee growth and development, Avery offers meaningful career opportunities in a culture that values respect, compassion, and teamwork, making it a rewarding place to work for those passionate about providing outstanding care to residents.
Contact Detail:
Avery Healthcare Group Ltd. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Nuneaton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Avery Healthcare. Understand their values and what makes them tick. This way, you can tailor your responses to show how you fit right in with their culture.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can create that positive first impression they’re looking for.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. A polished appearance shows that you take the opportunity seriously and respect the role you’re applying for.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist in Nuneaton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you align with our values of caring and support.
Tailor Your CV:Make sure to tailor your CV to highlight your customer service experience. Focus on skills that match the job description, like effective communication and a positive attitude, to show us you’re the perfect fit for our team.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate straightforwardness!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our amazing team at Avery Healthcare!
How to prepare for a job interview at Avery Healthcare Group Ltd.
✨Know the Company
Before your interview, take some time to research Avery Healthcare. Understand their values, mission, and what makes them stand out in the elderly care sector. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Your Interpersonal Skills
As a Receptionist, you'll need to demonstrate excellent interpersonal skills. Practice common interview questions with a friend or family member, focusing on how you communicate. Be sure to convey warmth and enthusiasm, as these traits are essential for creating a welcoming environment.
✨Showcase Your Customer Service Experience
Highlight your previous customer service roles during the interview. Prepare specific examples of how you've handled inquiries or resolved issues in the past. This will illustrate your ability to manage sales enquiries and support residents and visitors effectively.
✨Dress the Part
First impressions matter, especially in a role that involves being the first point of contact. Dress professionally and ensure you look polished. This shows respect for the interview process and aligns with the high standards Avery Healthcare upholds.
