At a Glance
- Tasks: Lead resident engagement and ensure a welcoming experience at Barnet Grange Care Home.
- Company: Avery Healthcare, a top luxury elderly care provider in the UK.
- Benefits: Supportive environment, career growth, and a chance to make a real difference.
- Other info: Join a dynamic team where your compassion transforms lives every day.
- Why this job: Shape the future of care while inspiring excellence in a close-knit team.
- Qualifications: Experience in hospitality or healthcare, with strong leadership and organisational skills.
The predicted salary is between 36000 - 60000 £ per year.
The Resident Experience Manager will be the heartbeat of the Barnet Grange Care Home, ensuring every resident enjoys a safe, welcoming, and enriching experience. They will lead by example, inspire excellence, and work closely with department heads to deliver seamless service across care, housekeeping, dining, activities, and more.
Main duties of the job:
- Championing resident satisfaction through daily engagement and feedback
- Coordinating service delivery across all non-clinical departments
- Maintaining high standards of cleanliness, presentation, and hospitality
- Managing complaints and concerns with empathy and efficiency
- Supporting home improvement projects and budget planning
- Deputising for department heads while ensuring effective rota planning
About you:
- You’re someone who lives and breathes our values: caring, supportive, honest, respectful, and accountable.
- You’re a natural leader with a heart for care and a head for strategy.
- Experience in hospitality, healthcare, or care home settings with a clear understanding of standards, policies and procedures.
- A background in team leadership or supervisory roles.
- Strong organisational skills and a keen eye for detail.
- A caring, respectful, and accountable approach.
- Excellent personal presentation and cultural awareness.
Ready to make a difference? Apply today and take the next step in your career with Avery Healthcare.
Please note: This role requires a DBS Disclosure check (covered by Avery) and proof of eligibility to work in the UK.
Resident Experience Manager in Barnet employer: Avery Healthcare Group Ltd.
Avery Healthcare is an exceptional employer, offering a vibrant and supportive work culture where every team member is valued and empowered to make a difference in residents' lives. With a commitment to professional growth and development, employees enjoy numerous opportunities to advance their careers within a dynamic environment that prioritises respect, kindness, and excellence in care. Located in the beautiful Barnet Grange Care Home, this role as Resident Experience Manager allows you to lead with heart and contribute to creating meaningful lives together.
Contact Details:
Avery Healthcare Group Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Manager in Barnet
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the hunt for a Resident Experience Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Avery Healthcare and their values. Show them you’re not just another candidate; you’re someone who truly aligns with their mission of creating meaningful lives together. Bring examples of how you've championed resident satisfaction in the past!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to leadership and service delivery. We want you to shine when discussing how you’ve managed complaints or improved team performance in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Avery family and making a difference in residents' lives.
We think you need these skills to ace Resident Experience Manager in Barnet
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for resident care shine through. We want to see how much you care about creating a welcoming and enriching environment for residents.
Tailor Your Experience:Make sure to highlight your relevant experience in hospitality or healthcare. We’re looking for someone who understands the standards and policies that keep our residents safe and happy.
Be Personable:Use a friendly tone in your application. We value warmth and enthusiasm, so don’t be afraid to let your personality come through while maintaining professionalism.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Avery Healthcare Group Ltd.
✨Know the Heartbeat of the Home
Before your interview, take some time to understand what makes Barnet Grange Care Home special. Familiarise yourself with their values and how they create a welcoming environment for residents. This will help you connect your answers to their mission during the interview.
✨Showcase Your Leadership Skills
As a Resident Experience Manager, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed teams or improved resident satisfaction. Highlight your ability to inspire excellence and coordinate across departments.
✨Empathy is Key
In this role, managing complaints and concerns with empathy is crucial. Think of specific instances where you've handled difficult situations with care and understanding. Be ready to discuss how you would approach similar scenarios at Barnet Grange.
✨Dress to Impress
First impressions matter! Make sure you present yourself well, reflecting the high standards of cleanliness and presentation expected in a care home setting. Dress smartly and maintain a professional appearance to show that you respect the role and the residents.
