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- Tasks: Drive customer success and adoption of CyberHQ in cybersecurity.
- Company: Join Avertro, a venture-backed startup transforming cyber risk decisions.
- Benefits: Competitive salary, equity options, and remote-first work culture.
- Why this job: Be a trusted advisor and make a real impact in cybersecurity.
- Qualifications: 3+ years in Customer Success, ideally in B2B SaaS or cybersecurity.
- Other info: Shape customer experience and grow with a high-trust team.
The predicted salary is between 36000 - 60000 £ per year.
Ready to Drive Customer Outcomes That Truly Move the Needle in Cybersecurity? Join Avertro, a venture-backed cybersecurity startup transforming how organisations make informed, defensible decisions about cyber risk. We are looking for an experienced Customer Success Manager who can partner deeply with customers, guide meaningful adoption of CyberHQ, and help security leaders achieve measurable business and security outcomes. Our customers operate in high-stakes environments — critical infrastructure, financial services, government, and other regulated sectors — where clarity and confidence matter.
This is not a checkbox Customer Success (CS) role. You will be a trusted advisor to CISOs, risk owners, executives, and operational teams as they mature their GRC and cyber governance practices. We are solving one of the industry’s hardest problems: helping organisations understand how secure they are, what to do next, and how to prioritise investments. If you love building relationships, influencing strategy, and seeing the direct impact of your work, this is your opportunity to join a team where customer success is central to the value we deliver.
The Opportunity
As an Experienced Customer Success Manager, you will be responsible for driving adoption, value, and long-term success across your assigned customers. You will guide them through key milestones in the post-sales journey, influence how they use CyberHQ to achieve their security and compliance objectives, and ensure they see measurable outcomes from the platform.
You will play a critical role in shaping the customer experience, strengthening relationships with security leaders, and helping refine processes as our CS function scales. This is a hands-on, high-impact role at a pivotal growth stage for Avertro. You will help shape our CS motion, evolve customer journeys, and influence product direction based on real-world insights. If you thrive in fast-moving environments, enjoy solving meaningful problems for customers, and want to help build a world-class CS function, you will feel right at home.
What You Will Do
- Manage the success, health, and engagement of your assigned customer portfolio.
- Support onboarding and help customers progress smoothly through implementation and adoption.
- Build and execute customer success plans aligned with security, risk, and compliance priorities.
- Lead value-focused touchpoints, including proactive check-ins and QBRs.
- Monitor platform usage and intervene early to drive engagement and outcomes.
- Advise customers on CyberHQ best practices across compliance automation, control benchmarking, threat simulation, and risk quantification.
- Capture insights from customer interactions to help shape product enhancements.
- Partner with Sales to support renewal readiness and identify expansion opportunities.
- Contribute to building repeatable CS processes, playbooks, and scalable customer experiences.
Qualifications
- 3+ years of Customer Success experience in B2B SaaS, ideally in cybersecurity, GRC, or risk.
- A solid understanding of frameworks such as ISO 27001, NIST CSF, GDPR, or similar.
- Experience guiding organisations through cybersecurity, governance, or compliance programs.
- Ability to engage confidently with senior security and executive stakeholders.
- Strong problem-solver who can translate complex concepts into clear customer guidance.
- Comfortable working with data to drive decisions, prioritise work, and demonstrate value.
- Excellent communicator who builds trust quickly and manages sensitive, high-impact engagements.
- Thrives in a startup environment—independent, proactive, detail-driven, and adaptable.
Bonus Points
- Experience in a high-growth startup or scaling Customer Success function.
- Exposure to cyber risk quantification, threat modelling, or security telemetry.
- Background working with critical infrastructure, financial services, or government customers.
Why You Will Love Working With Us
- Be part of a venture-backed company solving a mission-critical problem in cybersecurity.
- Work with a high-trust team that values autonomy, curiosity, and clear outcomes.
- Competitive package: base salary and equity options.
- Remote-first work environment with flexibility as long as commitments are met.
- Direct access to senior leadership, product, and engineering.
- Shape product direction and customer experience as one of our foundational CS hires.
- Career growth aligned to our company’s expansion.
- Team events, off-sites, and the opportunity to join our President’s Club.
- Our culture? We get sh*t done, focus on what matters, obsess over our users, and work only with great humans.
If you love enabling customers, shaping strategy, and delivering measurable value in cybersecurity, we would love to hear from you.
Customer Success Manager – EMEA in London employer: Avertro
Contact Detail:
Avertro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager – EMEA in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Avertro on LinkedIn. Ask them about their experiences and any tips they might have for your interview. Building connections can give you insider knowledge that sets you apart.
✨Tip Number 2
Prepare for the interview by understanding CyberHQ inside out. Familiarise yourself with its features and how it helps customers achieve their security goals. This will show that you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven customer success in previous roles. Highlight your problem-solving abilities and how you've influenced strategy—this is key for a Customer Success Manager.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows that you’re proactive and genuinely interested in joining the team.
We think you need these skills to ace Customer Success Manager – EMEA in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in B2B SaaS and cybersecurity, and don’t forget to mention any frameworks you’re familiar with, like ISO 27001 or GDPR.
Showcase Your Impact: We want to see how you've driven customer success in previous roles. Use specific examples that demonstrate measurable outcomes and how you’ve influenced strategy for your customers.
Be Authentic: Let your personality shine through in your application. We value authenticity and want to know what makes you tick, especially when it comes to building relationships and solving problems.
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It helps us keep track of applications and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Avertro
✨Know Your Cybersecurity Stuff
Make sure you brush up on your knowledge of cybersecurity frameworks like ISO 27001 and NIST CSF. Be ready to discuss how these frameworks apply to customer success and how you can guide clients through compliance programs.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built strong relationships with senior stakeholders in previous roles. Highlight your ability to influence strategy and drive customer engagement, as this is key for a Customer Success Manager.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled complex problems for customers. Be ready to explain how you translated those challenges into clear guidance and measurable outcomes, showcasing your analytical skills.
✨Be Ready to Discuss Metrics
Since this role involves monitoring platform usage and driving engagement, come prepared with examples of how you've used data to make decisions and demonstrate value in past positions. This will show your comfort with metrics and analytics.
