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- Tasks: Drive customer success and adoption of CyberHQ in cybersecurity.
- Company: Join Avertro, a venture-backed startup transforming cyber risk decisions.
- Benefits: Competitive salary, equity options, remote work, and career growth opportunities.
- Why this job: Be a trusted advisor and make a real impact in cybersecurity.
- Qualifications: 3+ years in Customer Success, ideally in B2B SaaS or cybersecurity.
- Other info: Dynamic startup culture focused on autonomy and user obsession.
The predicted salary is between 36000 - 60000 £ per year.
Ready to Drive Customer Outcomes That Truly Move the Needle in Cybersecurity? Join Avertro, a venture-backed cybersecurity startup transforming how organisations make informed, defensible decisions about cyber risk. We’re looking for an experienced Customer Success Manager who can partner deeply with customers, guide meaningful adoption of CyberHQ, and help security leaders achieve measurable business and security outcomes. Our customers operate in high-stakes environments — critical infrastructure, financial services, government, and other regulated sectors — where clarity and confidence matter.
This is not a checkbox Customer Success (CS) role. You’ll be a trusted advisor to CISOs, risk owners, executives, and operational teams as they mature their GRC and cyber governance practices. We’re solving one of the industry’s hardest problems: helping organisations understand how secure they are, what to do next, and how to prioritise investments. If you love building relationships, influencing strategy, and seeing the direct impact of your work, this is your opportunity to join a team where customer success is central to the value we deliver.
The Opportunity
As an Experienced Customer Success Manager, you’ll be responsible for driving adoption, value, and long-term success across your assigned customers. You’ll guide them through key milestones in the post-sales journey, influence how they use CyberHQ to achieve their security and compliance objectives, and ensure they see measurable outcomes from the platform.
You’ll play a critical role in shaping the customer experience, strengthening relationships with security leaders, and helping refine processes as our CS function scales. This is a hands-on, high-impact role at a pivotal growth stage for Avertro. You’ll help shape our CS motion, evolve customer journeys, and influence product direction based on real-world insights. If you thrive in fast-moving environments, enjoy solving meaningful problems for customers, and want to help build a world-class CS function, you’ll feel right at home.
What You’ll Do
- Manage the success, health, and engagement of your assigned customer portfolio.
- Support onboarding and help customers progress smoothly through implementation and adoption.
- Build and execute customer success plans aligned with security, risk, and compliance priorities.
- Lead value-focused touchpoints, including proactive check-ins and QBRs.
- Monitor platform usage and intervene early to drive engagement and outcomes.
- Advise customers on CyberHQ best practices across compliance automation, control benchmarking, threat simulation, and risk quantification.
- Capture insights from customer interactions to help shape product enhancements.
- Partner with Sales to support renewal readiness and identify expansion opportunities.
- Contribute to building repeatable CS processes, playbooks, and scalable customer experiences.
Qualifications
- 3+ years of Customer Success experience in B2B SaaS, ideally in cybersecurity, GRC, or risk.
- A solid understanding of frameworks such as ISO 27001, NIST CSF, GDPR, or similar.
- Experience guiding organisations through cybersecurity, governance, or compliance programs.
- Ability to engage confidently with senior security and executive stakeholders.
- Strong problem-solver who can translate complex concepts into clear customer guidance.
- Comfortable working with data to drive decisions, prioritise work, and demonstrate value.
- Excellent communicator who builds trust quickly and manages sensitive, high-impact engagements.
- Thrives in a startup environment—independent, proactive, detail-driven, and adaptable.
Bonus Points
- Experience in a high-growth startup or scaling Customer Success function.
- Exposure to cyber risk quantification, threat modelling, or security telemetry.
- Background working with critical infrastructure, financial services, or government customers.
Why You’ll Love Working With Us
- Be part of a venture-backed company solving a mission-critical problem in cybersecurity.
- Work with a high-trust team that values autonomy, curiosity, and clear outcomes.
- Competitive package: base salary and equity options.
- Remote-first work environment with flexibility as long as commitments are met.
- Direct access to senior leadership, product, and engineering.
- Shape product direction and customer experience as one of our foundational CS hires.
- Career growth aligned to our company’s expansion.
- Team events, off-sites, and the opportunity to join our President’s Club.
- Our culture? We get sh*t done, focus on what matters, obsess over our users, and work only with great humans.
If you love enabling customers, shaping strategy, and delivering measurable value in cybersecurity, we’d love to hear from you.
Customer Success Manager – EMEA in England employer: Avertro
Contact Detail:
Avertro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager – EMEA in England
✨Tip Number 1
Network like a pro! Get out there and connect with people in the cybersecurity space. Attend industry events, webinars, or even local meetups. The more you engage, the better your chances of landing that Customer Success Manager role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, share your insights on GRC frameworks or customer success strategies. This will position you as a knowledgeable candidate who can add real value to their team.
✨Tip Number 3
Be proactive in your follow-ups! After interviews or networking events, drop a quick thank-you email or message. It keeps you top of mind and shows your enthusiasm for the role. Plus, it’s a great way to reinforce those connections.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining us at Avertro. Your application will stand out when you take that extra step to connect directly with our team.
We think you need these skills to ace Customer Success Manager – EMEA in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in B2B SaaS, especially in cybersecurity or GRC, and showcase how you've driven customer outcomes in previous roles.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex challenges in customer success. We want to see how you can translate tricky concepts into clear guidance for customers, especially in high-stakes environments.
Highlight Your Communication Style: Since you'll be engaging with senior security stakeholders, it's crucial to demonstrate your excellent communication skills. Share instances where you've built trust quickly and managed sensitive engagements effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to shape our Customer Success function!
How to prepare for a job interview at Avertro
✨Know Your Cybersecurity Stuff
Make sure you brush up on your knowledge of cybersecurity frameworks like ISO 27001 and NIST CSF. Being able to discuss these in detail will show that you understand the landscape and can engage confidently with senior security stakeholders.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've driven customer success, especially in B2B SaaS or cybersecurity. Highlight how you’ve helped customers achieve measurable outcomes and how you’ve built strong relationships with clients.
✨Be Ready to Discuss Strategy
Think about how you would approach building customer success plans aligned with security and compliance priorities. Be prepared to share your thoughts on how to influence product direction based on customer insights and how you would handle high-stakes engagements.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss complex problems you've solved in previous roles. Show how you can translate intricate concepts into clear guidance for customers, and be ready to provide examples of how you've used data to drive decisions and demonstrate value.
