At a Glance
- Tasks: Drive customer success in cybersecurity, guiding clients through adoption and achieving measurable outcomes.
- Company: Join Avertro, a venture-backed startup transforming cybersecurity decision-making.
- Benefits: Competitive salary, equity options, remote work, and career growth opportunities.
- Other info: Dynamic startup culture focused on autonomy, collaboration, and user obsession.
- Why this job: Be a trusted advisor, influence strategy, and make a real impact in cybersecurity.
- Qualifications: 3+ years in Customer Success, ideally in B2B SaaS or cybersecurity.
The predicted salary is between 49500 - 60500 £ per year.
Ready to Drive Customer Outcomes That Truly Move the Needle in Cybersecurity?
Join
Avertro , a venture-backed cybersecurity startup transforming how organisations make informed, defensible decisions about cyber risk.
We’re looking for an experienced Customer Success Manager who can partner deeply with customers, guide meaningful adoption of Cyber HQ, and help security leaders achieve measurable business and security outcomes.
Our customers operate in high‑stakes environments — critical infrastructure, financial services, government, and other regulated sectors — where clarity and confidence matter.
This is not a checkbox Customer Success (CS) role.
You’ll be a trusted advisor to CISOs, risk owners, executives, and operational teams as they mature their GRC and cyber governance practices.
We’re solving one of the industry’s hardest problems: helping organisations understand how secure they are, what to do next, and how to prioritise investments.
If you love building relationships, influencing strategy, and seeing the direct impact of your work, this is your opportunity to join a team where customer success is central to the value we deliver.
The Opportunity
As an
Experienced Customer Success Manager , you’ll be responsible for driving adoption, value, and long‑term success across your assigned customers.
You’ll guide them through key milestones in the post‑sales journey, influence how they use Cyber HQ to achieve their security and compliance objectives, and ensure they see measurable outcomes from the platform.
You’ll play a critical role in shaping the customer experience, strengthening relationships with security leaders, and helping refine processes as our CS function scales.
This is a hands‑on, high‑impact role at a pivotal growth stage for Avertro.
You’ll help shape our CS motion, evolve customer journeys, and influence product direction based on real‑world insights.
If you thrive in fast‑moving environments, enjoy solving meaningful problems for customers, and want to help build a world‑class CS function, you’ll feel right at home.
- What You’ll Do
- Manage the success, health, and engagement of your assigned customer portfolio.
- Support onboarding and help customers progress smoothly through implementation and adoption.
- Build and execute customer success plans aligned with security, risk, and compliance priorities.
- Lead value‑focused touchpoints, including proactive check‑ins and QBRs.
- Monitor platform usage and intervene early to drive engagement and outcomes.
- Advise customers on Cyber HQ best practices across compliance automation, control benchmarking, threat simulation, and risk quantification.
- Capture insights from customer interactions to help shape product enhancements.
- Partner with Sales to support renewal readiness and identify expansion opportunities.
- Contribute to building repeatable CS processes, playbooks, and scalable customer experiences.
- 3+ years of Customer Success experience in B2B Saa S, ideally in cybersecurity, GRC, or risk.
- A solid understanding of frameworks such as ISO 27001, NIST CSF, GDPR, or similar.
- Experience guiding organisations through cybersecurity, governance, or compliance programs.
- Ability to engage confidently with senior security and executive stakeholders.
- Strong problem‑solver who can translate complex concepts into clear customer guidance.
- Comfortable working with data to drive decisions, prioritise work, and demonstrate value.
- Excellent communicator who builds trust quickly and manages sensitive, high‑impact engagements.
- Thrives in a startup environment—independent, proactive, detail‑driven, and adaptable.
- Bonus Points
- Experience in a high‑growth startup or scaling Customer Success function.
- Exposure to cyber risk quantification, threat modelling, or security telemetry.
- Background working with critical infrastructure, financial services, or government customers.
- Why You’ll Love Working With Us
- Be part of a venture‑backed company solving a mission‑critical problem in cybersecurity.
- Work with a high‑trust team that values autonomy, curiosity, and clear outcomes.
- Competitive package: base salary and equity options.
- Remote‑first work environment with flexibility as long as commitments are met.
- Direct access to senior leadership, product, and engineering.
- Shape product direction and customer experience as one of our foundational CS hires.
- Career growth aligned to our company’s expansion.
- Team events, off‑sites, and the opportunity to join our President’s Club.
- Our culture? We get sh*t done, focus on what matters, obsess over our users, and work only with great humans.
If you love enabling customers, shaping strategy, and delivering measurable value in cybersecurity, we’d love to hear from you.
- Seniority level
- Mid‑Senior level
- Employment type
- Full‑time
- Industries
- Computer and Network Security
Please note
- Ensure your CV does not exceed 2 pages.
- Only shortlisted candidates will be contacted.
- No agencies, please.
- #J-18808-Ljbffr
Customer Success Manager – EMEA employer: Avertro
Avertro is an exceptional employer for those looking to make a significant impact in the cybersecurity sector. With a remote-first work environment that promotes flexibility and autonomy, employees are empowered to drive customer success while collaborating closely with senior leadership. The company fosters a culture of curiosity and accountability, offering competitive compensation packages and ample opportunities for career growth as it scales.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager – EMEA
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Avertro. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Avertro before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager – EMEA
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Avertro:Your cover letter is your chance to shine! Tell us why you want to work at Avertro specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Avertro!
How to prepare for a job interview at Avertro
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
