At a Glance
- Tasks: Lead pharmacy operations, ensuring excellent service and compliance while driving team performance.
- Company: Ambitious independent pharmacy group focused on innovative healthcare services.
- Benefits: Competitive salary, bonuses, career progression, training, and employee discounts.
- Other info: Join a supportive team and help shape the future of our expanding pharmacy group.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: Registered Pharmacy Technician or NVQ Level 3 Qualified Dispenser with management experience.
The predicted salary is between 30000 - 40000 £ per year.
About Us
We are an ambitious and expanding independent pharmacy group committed to delivering outstanding patient care whilst growing innovative NHS and private healthcare services.
We are seeking an experienced, motivated and commercially minded Business Development Manager to lead the growth and performance of our pharmacy branches across Northamptonshire and Hertfordshire. This is an exciting opportunity for someone who is passionate about healthcare, enjoys building relationships, driving commercial success and improving operational performance.
About the Role
As a Pharmacy Operations Manager, you will oversee the day-to-day running of one or more pharmacy branches, ensuring smooth operations, excellent customer service and compliance with company procedures. You will work closely with our pharmacists and Superintendent Pharmacist while leading the operational aspects of the business. This is not a pharmacist position and does not involve acting as the Responsible Pharmacist.
Key Responsibilities
- Lead and motivate the pharmacy team to deliver outstanding customer service.
- Manage daily branch operations and workflow.
- Support dispensary workflow and prescription management.
- Ensure SOPs are followed and maintain high compliance standards.
- Manage staffing, rotas and holiday planning.
- Train, mentor and develop dispensers, technicians and counter staff.
- Monitor KPIs and branch performance.
- Maintain appropriate stock levels and oversee ordering from wholesalers.
- Investigate and resolve operational issues and customer concerns.
- Support delivery of NHS and private pharmacy services.
- Prepare the branch for internal audits and regulatory inspections.
- Work closely with senior management to improve efficiency and grow the business.
Essential Requirements
- Pharmacy Technician registered with the General Pharmaceutical Council or NVQ Level 3 Qualified Pharmacy Dispenser.
- Previous experience working within a UK community pharmacy.
- Experience supervising or managing a pharmacy team.
- Excellent organisational and communication skills.
- Strong understanding of pharmacy dispensing processes.
- Good IT skills and experience with pharmacy PMR systems.
- Ability to prioritise workload in a fast-paced environment.
- Positive, proactive and patient-focused attitude.
Desirable
- Accuracy Checking Pharmacy Technician (ACPT) qualification.
- Experience with care homes, monitored dosage systems (MDS) or compliance packs.
- Experience delivering NHS pharmacy services.
- Multi-branch or leadership experience.
- Full UK driving licence.
What We Offer
- Competitive salary.
- Performance-related bonus.
- Opportunities for career progression within a growing pharmacy group.
- Ongoing training and leadership development.
- Supportive and friendly working environment.
- Company pension.
- Employee discount.
- Paid annual leave.
- Opportunity to help shape the future of an expanding pharmacy group.
If you’re an experienced dispenser or pharmacy technician looking to move into a leadership role where you can make a real impact, we’d love to hear from you.
Business Development and Operations Manager - Community Pharmacy in Northampton employer: Averroes Healthcare Group
Join our dynamic independent pharmacy group in Northamptonshire and Hertfordshire, where we prioritise outstanding patient care and innovative healthcare services. As a Business Development and Operations Manager, you'll thrive in a supportive and friendly environment that fosters career progression and ongoing training, allowing you to make a meaningful impact while enjoying competitive benefits like performance-related bonuses and employee discounts.
