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- Tasks: Support users with IT issues and maintain desktop, server, and network systems.
- Company: Join a global tech team in a dynamic London office.
- Benefits: Competitive salary, diverse work culture, and opportunities for growth.
- Why this job: Engage with technology and make a real difference in a collaborative environment.
- Qualifications: 1-2 years of IT experience and strong problem-solving skills.
- Other info: Opportunity to travel globally and enhance your technical expertise.
The predicted salary is between 30000 - 42000 £ per year.
As an IT Administrator, you will be part of a larger global IT team and help with IT related tasks. You will be located in our office in London, supporting users based across EMEA and possibly other global regions. This position offers the opportunity to research, implement and maintain areas of our desktop, server, network and cloud infrastructure. You will play a hands-on role, from fixing desktop issues to planning and installing business-critical systems.
What will you be doing?
- Investigating and diagnosing desktop problems (hardware and software) and provisioning new users and computers.
- Troubleshooting server, network and other IT related issues.
- Making recommendations for improving our company's IT systems and carrying out routine configuration and installation of IT solutions.
Your responsibilities
- Providing support for local and global offices on a 1st and 2nd line basis, escalating issues to senior team members when required.
- Installing and configuring computer hardware, operating systems and applications.
- Talking staff or clients through a series of actions, either face-to-face, over the phone or via remote support software, to help resolve technical issues and provide workarounds when required.
- The administration of new hires accordingly, including user account creation and device setup.
- Assisting in the planning, design, documentation, and implementation of various systems, including desktop PCs, servers, network equipment, software applications, and new office spaces.
- Monitoring plans and coordinating the distribution of client/server software, updates and service packs.
- Assisting with inventory of all hardware and software resources.
- Working with various phone systems on a global scale.
- Creating and maintaining excellent technical documentation for knowledge sharing.
- Traveling to our global offices to provide assistance on-site.
- Helping with mobile phone configuration and provisioning (iPhone, Android phones).
What we’re looking for
We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and yourself.
As an IT Administrator, you should have initial experience in IT and a passion for the technology industry. Problem solving is essential, as you’ll need to act quickly to resolve any issues that arise.
Qualifications
- Training or education in the field of IT.
- 1-2 years of experience in a similar IT admin/support/helpdesk role.
- User and computer administration either via Active Directory or similar tools.
- General network administration and troubleshooting including TCP/IP, WAN/LAN/WLAN, DNS, DHCP, VPN, etc.
- Good understanding of ticketing system administration and O365 applications.
- Good knowledge of Windows operating systems (Windows 11 & Server 2016, 2019, 2022 & 2025).
- Knowledge of Microsoft Teams and OneDrive is welcome.
- Hands-on experience in installing IT hardware and software.
- Experience in configuring mobile phones is welcome (both – iPhones and Android phones).
- Strong organizational skills.
- Good time management.
- Confidence and excellent communication skills.
- Proven troubleshooting skills and the ability to stay calm and methodical under pressure.
- Experience drafting and documenting technical procedures and protocols for end users.
About AvePoint
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Privacy notice and data protection information will be provided during the application process.
IT Administrator employer: Avepoint
Contact Detail:
Avepoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Administrator
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Administrator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your troubleshooting skills. Be ready to discuss specific examples of how you've solved IT issues in the past. We want to see that problem-solving passion shine through!
✨Tip Number 3
Don’t forget to showcase your communication skills! As an IT Administrator, you'll be talking to users who may not be tech-savvy. Practice explaining complex concepts in simple terms to demonstrate your ability to help clients effectively.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows your enthusiasm for joining our team at AvePoint.
We think you need these skills to ace IT Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Administrator role. Highlight your relevant experience, especially in troubleshooting and user support, as well as any specific technologies mentioned in the job description.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for IT and problem-solving. Share a brief story about a time you resolved a tricky tech issue, showing how you can bring value to our team.
Show Off Your Skills: Don’t just list your skills; demonstrate them! Use examples from your past roles to show how you've successfully managed IT tasks, like user administration or network troubleshooting.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Avepoint
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems, network protocols, and troubleshooting techniques. Be ready to discuss your hands-on experience with hardware and software installations, as well as any specific tools you've used like Active Directory or ticketing systems.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled IT issues in the past. Think of specific scenarios where you diagnosed a problem and implemented a solution. This will demonstrate your ability to stay calm under pressure and think critically, which is crucial for an IT Administrator.
✨Communicate Clearly and Confidently
Since you'll be interacting with both internal staff and external clients, practice explaining technical concepts in simple terms. Role-play common support scenarios with a friend to build your confidence and ensure you can communicate effectively during the interview.
✨Research the Company Culture
Take some time to understand the company's values and work environment. Be prepared to discuss how your personal values align with theirs, especially around teamwork and agility. This shows that you're not just a fit for the role, but also for the company as a whole.
