At a Glance
- Tasks: Launch and grow a global customer community for AvePoint's Confidence Platform.
- Company: Join AvePoint, a leader in AI trust and security solutions.
- Benefits: Competitive salary, remote work, tuition reimbursement, and 30 PTO days.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Shape a new community strategy and make a real impact on customer engagement.
- Qualifications: Experience in community management and strong communication skills.
The predicted salary is between 45000 - 55000 £ per year.
AvePoint is the unifying Trust Layer for AI. AvePoint enables more than 28,000 organizations and 6,000 channel partners to protect, secure, and govern their entire AI estate across data, infrastructure, AI and agents for Microsoft, Google, Salesforce, and other leading cloud environments — so that enterprises can deploy AI with confidence and scale innovation without scaling risk.
About the Role: AvePoint is hiring its first Customer Community & Growth Manager to launch and scale a global customer community for the AvePoint Confidence Platform. This role will create a digital-first customer engagement channel that helps IT, governance and security professionals connect with peers, build technical confidence, adopt more of the platform, and realise ongoing value.
The Customer Community & Growth Manager will build and scale customer programmes that help current customers connect, learn, adopt, and realise ongoing value from AvePoint’s products and services. The role will launch and operate AvePoint’s online customer community hub, creating a trusted destination where IT practitioners, administrators, security and governance leaders, and other customer stakeholders can access practical expertise, learn from peers, engage with AvePoint experts, and share feedback.
This role owns customer user groups, virtual labs, technical office hours, online community engagement, peer-learning programmes, and technical advisory councils. It will establish a scalable, high-quality engagement model for AvePoint’s long-tail customer base, while creating structured opportunities for strategic customers to influence product direction, customer experience, and technical enablement.
Working with Customer Success, Product, Support and Product Marketing, the role turns customer needs and feedback into peer learning, practical enablement, product insight, and measurable adoption outcomes. This is a post-sale growth role, not simply forum moderation or event delivery. It is designed to strengthen product adoption, customer health, retention, and expansion readiness.
What you will do
- Build and launch the community: Launch and grow AvePoint’s online customer community hub as a trusted destination for learning, peer connection, technical guidance, and customer feedback. Define the community strategy, value proposition, operating model, engagement calendar, governance, and success measures. Create scalable member journeys that recruit, deepen adoption, and re-engage customers across AvePoint’s global customer base.
- Drive adoption and customer value: Deliver customer user groups, virtual labs, technical office hours, product clinics, peer-learning sessions, and technical advisory councils. Turn customer questions, adoption barriers, and support themes into practical learning experiences, content, and community programmes. Work with Customer Success, Product and Product Marketing to prioritise customer needs and high-value use cases. Use community engagement and learning signals to identify expansion signals opportunities.
- Capture insight and support growth: Create structured feedback loops that capture customer needs, sentiment, technical challenges, product feedback, and expansion use cases. Gather and relay customer feedback trends to Product and Product Marketing to inform roadmap decisions.
Programs you will manage:
- Virtual labs and technical office hours
- Technical advisory council
- Preview Programs recruitment and ongoing engagement, partnering with Customer Success, Product Marketing and Product Team.
You will have the opportunity to establish a new and high-impact post-sale growth capability at AvePoint. Rather than inheriting a mature community programme, you will shape the strategy, build the online hub, define the customer experience, establish the operating model, and create the programmes that make it valuable.
Benefits we offer:
- Competitive market-based compensation
- Work-life balance through a remote working model
- Career progression and internal mobility opportunities
- EUR 1.000,00/Year towards our Tuition Reimbursement Program
- Employee Referral Program
- Corporate Donation Matching Program
- Company sponsored events / regular team building events
- 30 PTO/Year, plus all public holidays and access to AvePoint holidays!
- Flexible Public Holiday Policy
- ... and much more!
AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.
Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.
Customer Community Manager in London employer: AvePoint, Inc.
AvePoint is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to drive meaningful customer engagement and growth. With a strong focus on professional development, team members have access to continuous learning opportunities and the chance to work alongside industry leaders in a dynamic environment. Located in a vibrant area, AvePoint offers unique advantages such as flexible working arrangements and a commitment to employee well-being, making it an ideal place for those seeking a rewarding career in lifecycle marketing.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Community Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AvePoint, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AvePoint, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Community Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AvePoint, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at AvePoint, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AvePoint, Inc.!
How to prepare for a job interview at AvePoint, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
