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- Tasks: Support tenants with housing management, resolve disputes, and manage rental records.
- Company: Avenues Group is a charity dedicated to supporting individuals with complex needs across the UK.
- Benefits: Enjoy flexible working, paid leave, training opportunities, and a contributory pension scheme.
- Why this job: Join a values-driven team making a real impact in people's lives while developing your career.
- Qualifications: Experience in tenancy management, strong communication skills, and a full UK driving licence required.
- Other info: We value diversity and inclusivity, welcoming all applicants to apply.
The predicted salary is between 28800 - 42000 ÂŁ per year.
Avenues is a place where people smile, laugh and grow – and achieve extraordinary things. Our charity runs specialist services for autistic people, people with learning disabilities, acquired brain injuries and complex needs. We work across Hampshire, South East England, London, Hertfordshire, East Anglia and Shropshire.
We are pleased to offer an opportunity for a full time Tenancy Management Officer to join our well established Housing department. We are offering hybrid working and so the role will be based at our Sidcup office 2 days per week, as well as working from home. The role is Monday to Friday, 37 hours per week.
As a Tenancy Management Officer you will provide our tenants with an excellent housing management service:
- Issuing tenancies, effective management and resolution of disputes, minimising rental arrears & client debts and meeting our statutory and regulatory obligations when providing these services.
- Ensure tenancies are in place and work with operational colleagues to ensure tenants are aware of the obligations these place upon them and the organisation.
- Provide assistance, advice and support to tenants and operational colleagues to address any tenancy disputes promptly and effectively.
- Monitor and maintain rent and charge records for tenants, working with operational colleagues and tenants to proactively address arrears.
- Provide monthly reports of arrears and bad debts to managers.
- Work closely with operational colleagues and other internal departments in the delivery of duties. Seeking out external support and clarification when necessary (e.g. legal advice) in the pursuance of duties.
- Support the annual review and setting of rents and charges for supported housing within the group, including negotiation with Housing Benefit teams.
- Ensure all new tenants are provided with a tenancy and supporting information, make relevant HB and welfare benefit claims, and accurately record detailed account of action taken on the rental systems.
- Resolve tenancy disputes quickly and effectively.
Our ideal candidate looks like this!
- Previous experience in a similar role.
- Hold a full UK driving licence with access to own vehicle for business use (mileage paid).
- Experience of successfully negotiating rent and service charges with local authorities, and understanding of exempt rents and intensive housing management charges.
- Experience in successfully reducing tenancy arrears and bad debts.
- Understanding of tenancies and experience in successfully enforcing tenancy obligations.
- Good understanding of housing management services and relevant housing legislation.
- Understanding of supported housing and the housing and accommodation needs of people with complex needs.
- Good IT skills including Office 365.
- Tenacious, paying attention to detail with the ability to get to the root of an issue and work with others to address it.
- Possess good organisation & communication skills.
- Be a supportive team player helping team to be their best.
Please refer to the role profile for full requirements of responsibilities, experience, skills and knowledge needed to be considered for this role.
Your values should match ours:
- Respect: We treat people as we would wish to be treated ourselves.
- Excellence: We don’t settle for okay, we are determined to achieve more.
- Integrity: We do the right thing, even if it takes more time and effort.
- Pride: The work we do is something we want to tell others we are part of.
Benefits you can expect!
- Flexible Working including working from home.
- Paid annual leave (pro rata).
- Access to high quality training that supports your career development.
- Free and confidential 24/7 access to the health portal and employee assistance programme.
- Contributory pension scheme with life assurance.
- Recommend a friend scheme.
- And more.
We are committed to supporting our employees to achieve a good work-life balance and support flexible working including working from home. You’ll be part of an organisation that takes pride in its values at all levels, making sure the people we support are at the forefront of our decisions. We value the differences that a diverse workforce brings and are committed to inclusivity and to employing and supporting a diverse workforce so we would love to hear from anyone who feels is able to take those opportunities to the next level.
As part of our commitment to the “Disability Confident Scheme”, candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at interview stage.
Don’t miss out on this great opportunity – we are looking forward to hearing from you today!
Tenancy Management Officer employer: Avenues Group
Contact Detail:
Avenues Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Management Officer
✨Tip Number 1
Familiarise yourself with the specific housing legislation and tenancy management practices relevant to the role. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the responsibilities of a Tenancy Management Officer.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work with vulnerable populations. Engaging with others in the field can provide valuable insights and may even lead to referrals or recommendations for the position.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed disputes or reduced arrears. Having concrete examples ready will showcase your problem-solving skills and experience in tenancy management.
✨Tip Number 4
Research Avenues Group's values and mission thoroughly. Being able to articulate how your personal values align with theirs during the interview will make a strong impression and show that you're a good cultural fit for the organisation.
We think you need these skills to ace Tenancy Management Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Tenancy Management Officer position. Tailor your application to highlight relevant experience and skills that match these criteria.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in tenancy management or similar roles. Include specific examples of how you've successfully managed disputes, reduced arrears, or worked with tenants to fulfil their obligations.
Showcase Your Skills: Make sure to mention your IT skills, particularly with Office 365, as well as your organisational and communication abilities. These are key attributes for the role, so provide examples of how you've used these skills effectively in past positions.
Align with Company Values: Avenues Group values respect, excellence, integrity, and pride. Reflect these values in your application by providing examples of how you embody them in your work. This will demonstrate that you are a good cultural fit for the organisation.
How to prepare for a job interview at Avenues Group
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Tenancy Management Officer. Be prepared to discuss how your previous experience aligns with these duties, especially in areas like managing disputes and minimising rental arrears.
✨Showcase Your Communication Skills
As a Tenancy Management Officer, you'll need to communicate effectively with tenants and colleagues. During the interview, demonstrate your communication skills by articulating your thoughts clearly and providing examples of how you've successfully resolved disputes in the past.
✨Highlight Relevant Experience
Be ready to discuss your previous experience in housing management or similar roles. Focus on specific achievements, such as successfully negotiating rent agreements or reducing tenancy arrears, to show that you have the skills needed for this position.
✨Emphasise Teamwork and Support
Avenues Group values teamwork and support. Share examples of how you've worked collaboratively with others in previous roles, and express your commitment to being a supportive team player who helps colleagues achieve their best.
