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- Tasks: Support tenants in managing their homes and enhancing their wellbeing.
- Company: Values-driven charity dedicated to helping disabled and autistic individuals.
- Benefits: Competitive salary, car allowance, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in housing management and strong communication skills required.
- Other info: Join a collaborative team with opportunities for personal growth.
The predicted salary is between 27810 - 29010 ÂŁ per year.
Join a values-driven charity where your skills help tenants thrive.
Location: Based at Sidcup, Kent with weekly travel to Surrey
Salary: ÂŁ27,810 per annum + ÂŁ1200 car user allowance per annum
Hours: 37 hours per week, Monday to Friday
Interview dates: 22nd April 2026 and/or 24th April 2026
Are you looking for a rewarding role where you can support tenants to sustain their independence and wellbeing? We have two brand new opportunities to join our Housing and Property services function as a Housing and Tenancy Officer. In this vital role, you will be responsible for the effective management of the full tenancy lifecycle and for providing high-quality housing management and tenancy support to tenants.
Key responsibilities:
- Tenancy Management: complete tenancy sign ups and inductions, manage the end of tenancy processes, offer general housing related advice and support, resolve any tenancy disputes and maintain accurate tenancy records.
- Tenant Support: Promote and uphold the privacy, dignity, rights, health, safety and wellbeing of people using Avenues services, manage a caseload of tenants providing regular support visits, housing support and supporting daily living skills (budgeting, routines etc.) and act as a point of contact for tenants.
- Income, Benefits & Arrears Management: support benefit applications, review and disputes, support tenants with Housing Benefits, Universal Credit and welfare related claims, monitor and maintain accurate rent and service charge records, effective management of rent arrears and support annual rent review including negotiating with Housing Benefit teams.
- Property & Compliance: manage a caseload of properties, conduct site visits, property inspections and health and safety checks.
- Collaboration & Communication: work closely with operational colleagues, internal departments (e.g. Finance), liaise with external agencies such as House Benefit teams and Social Services and build and maintain effective working relationships.
What are we looking for?
- Understanding of supported housing and the housing and accommodation needs of people with complex needs.
- Knowledge of tenancies and experience in successfully enforcing tenancy obligations.
- Strong understanding of housing management services and related legislation including Local Area Housing Allowance and pending changes to Housing Benefit and supported housing funding.
- Experience negotiating rent and service charges with local authorities.
- Experience in successfully reducing tenancy arrears and bad debts.
- Experience of working with vulnerable people such as those with learning disabilities, autism or an acquired brain injury would be highly desirable.
- Proficient IT user, including Office 365.
- Highly organised, proactive and able to prioritise workload.
- Excellent communication skills and a genuine enjoyment of working with people.
- Full UK driving licence and access to own vehicle for business use.
For more information on the role and what we are looking for, please see the attached role profile.
Why join us?
Avenues Group is a charity built on strong values and a commitment to helping disabled and autistic people live the lives they choose. In this role, you’ll play a key part in ensuring our tenants have safe, secure homes and the support they need to thrive. You’ll be joining a collaborative Housing & Property Services team where your professional knowledge is valued, your ideas are welcomed, and your work has clear, measurable impact. Whether you’re resolving a tenancy issue, supporting a tenant with budgeting, or making sure a property meets compliance standards, you’ll know your work directly improves people’s quality of life.
As part of our commitment to the “Disability Confident Scheme”, candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at interview stage.
For an informal chat about the role, contact our recruitment team today or apply now and we will be in touch. We may close the advert earlier than stated if we experience a high level of applications.
Housing and Tenancy Officer employer: Avenues Group
Contact Detail:
Avenues Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing and Tenancy Officer
✨Tip Number 1
Get to know the organisation! Research Avenues Group and understand their values. This will help you tailor your responses during interviews and show that you're genuinely interested in supporting tenants.
✨Tip Number 2
Practice your communication skills. Since this role involves a lot of interaction with tenants and colleagues, being able to articulate your thoughts clearly is key. Consider mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your ability to manage tenancies and support vulnerable people. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team at Avenues Group.
We think you need these skills to ace Housing and Tenancy Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Housing and Tenancy Officer. We want to see how you can help our tenants thrive!
Showcase Relevant Experience: When detailing your experience, focus on your work with vulnerable people and any tenancy management roles you've held. We love seeing real-life examples of how you've made a difference in similar situations.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this rewarding opportunity.
How to prepare for a job interview at Avenues Group
✨Know Your Stuff
Make sure you brush up on your knowledge of housing management services and related legislation. Familiarise yourself with Local Area Housing Allowance and any recent changes to Housing Benefit. This will show that you're not just interested in the role, but that you understand the complexities involved.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully managed tenancies or supported vulnerable individuals. Highlight any experience you have in reducing arrears or negotiating with local authorities. Real-life stories can make a big impact!
✨Demonstrate Your People Skills
Since this role involves working closely with tenants, it's crucial to convey your excellent communication skills. Think about how you can demonstrate your ability to build relationships and support individuals in need during the interview. A genuine passion for helping others will shine through.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, the challenges faced in the role, or how success is measured. It shows that you're engaged and seriously considering how you can contribute to the charity's mission.