Assistant Service Manager in Bickley

Avenues is more than a workplace — it's a community. A place where people smile, grow, feel valued, and achieve great things together.

We are looking for an Assistant Service Manager to join our team, working at two of our Bromley services – Widmore Road and Gable Mews. Drivers with a full UK driving license are preferred and you must be willing to travel between the two services.

In this role you will motivate and inspire your team to provide outstanding support through effective training, coaching, and leading by example. You will work alongside the Service Manager to help lead and manage the services supporting adults with learning disabilities, autism, behaviours that challenge and epilepsy. One of the services you will be working in utilises Positive Behaviour Support so some knowledge of this framework would be advantageous.

You will support the Service Manager with 16 hours' admin work per week which can include management and coordination of support hours, creating rotas, assisting with recruitment of new staff, management of the staff team, shift leading and maintaining records. You will also work alongside the Support Worker team providing 24hrs hands-on support including personal care, cooking, cleaning and administering medication.

Our ideal Assistant Service Manager looks like this:

• Ensures the health, safety and wellbeing of the people using the service.
• Demonstrates effective leadership to enable employees to provide consistent high standards of support.
• Desirable for the successful candidate to hold a Full UK driving license but not essential.
• Promotes and role models person-centred approaches for the people we support to have fulfilling lives.
• Has strong administrative skills.
• Effectively recruits, develops and manages employees in a fair and consistent manner.
• Promotes and maintains inclusive community links.
• Establishes and maintains effective relationships and networks, internally and externally.
• Establishes and reinforces a culture of continuous improvement.
• Manages the smooth running of the services including rostering, support plans, staff deployment and managing budgets.
• Has knowledge of sector regulatory bodies and their standards.
• Has knowledge of sector-relevant legislation.
• Introduces and implements Business plan and other strategic objectives within area of responsibility.
• Supports and promotes Avenues vision, values and operating principles.

Benefits you can expect:

• High quality training that supports your career development.
• Paid enhanced DBS check.
• Flexible working.
• Shopping discount via Blue Light Card and The Benefits website.
• Paid annual leave (pro rata).
• Contributory pension scheme with life assurance.
• Free and confidential 24/7 access to a health portal, counselling and support.
• Recommend a Friend scheme – earn up to £500.

As part of our commitment to the 'Disability Confident Scheme', candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at interview stage.