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- Tasks: Support adults with disabilities in a fun, engaging environment while managing daily operations.
- Company: Avenues is a not-for-profit organization focused on community support and ethical practices.
- Benefits: Enjoy flexible working, up to 28 days paid leave, and access to high-quality training.
- Why this job: Make a real impact in people's lives while being part of a supportive and positive team culture.
- Qualifications: Level 3 diploma or equivalent experience; passion for helping others is key!
- Other info: Join us even if you don't meet all criteria; we value your willingness to learn!
Avenues is a community where people smile, laugh, grow and achieve great things, we know that well-supported people support people well, which makes them want to do their very best for the people we support, and achieve our vision.
We are seeking an Assistant Service Manager to join our team at Elseys Yard which is based in Bury St Edmunds. The service is a 5 minute walk from the town centre and there is also a train station nearby. The service is well supported by local shops and supermarkets. The town centre has a variety of eateries as well as national and local shops.
At Elseys Yard we are supporting 3 male adults with disabilities from acquired brain injuries, learning disabilities and also limited verbal communication within a supported living environment. All of the individuals are also wheelchair user.
The people we support enjoy themed evenings, going to the cinema, out for lunch and dinner, visiting day services, arts and crafts, movie nights and watching quiz shows!
The role of Assistant Service Manager would require you work across all shifts including evenings and weekends. There is also participation for an On Call rota.
This is an exciting opportunity for someone that wants to make a tangible impact on people’s lives, supporting a good team to provide good support. It is very important for them that the Assistant Service Manager has a fun, positive and can do attitude!
Your values should match ours:
Respect: We treat people as we would wish to be treated ourselves.
Excellence: We don’t settle for okay, we are determined to achieve more.
Integrity: We do the right thing, even if it takes more time and effort.
Pride: The work we do is something we want to tell others we are part of.
The ideal Assistant Service Manager looks like this:
- Work with your Service Manager to use management information to make sound business decisions.
- Experience of working with people disadvantaged through illness and disability
- Understands the balance between keeping our people safe and positive risk taking.
- Maintain an understanding of the social care sector and how it impacts on areas of responsibility and the organisation.
- Assist the Service Manager to encourage a solutions led culture.
- Maintain a practical knowledge of policies and procedures and ensure appropriate usage.
- Effectively recruit, develop and manage employees in a fair and consistent manner.
- Work with your Service Manager to reinforce a culture of continuous improvement (through analysis of information and data provided).
- Act as the Service Manager in their absence.
- Level 3 diploma or equivalent experience needed.
If you would like to know more details about the role, please have a look at the role profile.
Why to join us!
If the role appears and you don’t quite meet all the above criteria, but share our values and are willing to learn please do get in touch with us. We believe that a good Assistant Service Manager with the right values can be supported to develop the skills needed. We will support you with excellent training, ongoing coaching and other benefits.
We’re there for you, from your first conversation with our recruitment team, to day one of your induction, and throughout your career.
As a not-for-profit organisation, we’re driven by strong ethics, and invest everything back into our staff and the people we support, and you’ll become part of the strong Avenues community, which is there to support you each day.
Benefits you can expect!
- Paid enhanced DBS.
- Flexible working.
- Up to 28 days paid annual leave (pro rata).
- Access to high quality training that supports your career development.
- Contributory pension scheme with life assurance.
- Free and confidential 24/7 access to the health portal and employee assistance
- And more.
As part of our commitment to the “Disability Confident Scheme”, candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at interview stage.
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Assistant Service Manager employer: Avenues Group
Contact Detail:
Avenues Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Service Manager
✨Tip Number 1
Familiarize yourself with the values of Avenues, such as respect, excellence, integrity, and pride. During your interactions, whether in interviews or networking, make sure to express how your personal values align with theirs.
✨Tip Number 2
Highlight any previous experience you have working with individuals with disabilities or in social care settings. Share specific examples of how you've made a positive impact in similar roles, as this will resonate well with the hiring team.
✨Tip Number 3
Demonstrate your understanding of the balance between safety and positive risk-taking. Be prepared to discuss scenarios where you've successfully navigated this balance in past roles, showcasing your ability to make sound decisions.
✨Tip Number 4
Show enthusiasm for continuous improvement and learning. Mention any relevant training or professional development you've pursued, and express your eagerness to grow within the role and contribute to the team's success.
We think you need these skills to ace Assistant Service Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Assistant Service Manager position. Understand the key responsibilities and the values that Avenues emphasizes, such as respect, excellence, integrity, and pride.
Tailor Your CV: Customize your CV to highlight relevant experience working with individuals with disabilities or in social care. Emphasize any management experience and your ability to support a positive team culture.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for supporting people and aligns with Avenues' values. Share specific examples of how you've made a positive impact in previous roles and express your enthusiasm for the opportunity.
Showcase Your Skills: In your application, clearly demonstrate your understanding of the balance between safety and positive risk-taking. Highlight any relevant qualifications, such as a Level 3 diploma, and your commitment to continuous improvement in the social care sector.
How to prepare for a job interview at Avenues Group
✨Show Your Passion for Support Work
Make sure to express your enthusiasm for supporting individuals with disabilities. Share personal experiences or stories that highlight your commitment to making a positive impact in their lives.
✨Emphasize Your Team Spirit
Since the role involves working closely with a team, demonstrate your ability to collaborate effectively. Discuss how you have contributed to a positive team environment in previous roles.
✨Understand the Balance of Safety and Risk-Taking
Be prepared to discuss how you would approach the balance between keeping individuals safe and encouraging positive risk-taking. Provide examples from your past experiences where you successfully navigated this balance.
✨Align with Their Values
Familiarize yourself with Avenues' core values: Respect, Excellence, Integrity, and Pride. During the interview, relate your own values and experiences to these principles to show that you are a good cultural fit.
