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For Companies At a Glance
- Tasks: Manage landlord and tenant matters, ensuring exceptional customer service daily.
- Company: Join a well-established property firm in Kinross with a strong reputation.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth.
- Why this job: Be part of a team that values integrity and customer satisfaction while making a real impact.
- Qualifications: 2+ years in Residential Lettings, ARLA Level 6 or equivalent required.
- Other info: A full, clean UK driving licence is essential for this role.
A well-established property firm in Kinross is seeking an experienced Lettings Manager, responsible for handling landlord and tenant matters, client communication, property management, and delivering exceptional customer service on a day-to-day basis.
Responsibilities and Duties
- Conduct rental valuations, negotiate new tenancies, and complete all legal requirements
- Manage the rental process from initial setup to key handover
- Maintain accurate administrative records and lettings documentation
- Handle tenant enquiries and select suitable candidates
- Ensure properties meet all legal compliance requirements
- Coordinate repairs and maintenance with contractors and tenants
- Conduct regular property inspections and prepare detailed reports for landlords
- Oversee the tenant selection and vetting process
- Generate and manage lease agreements
- Carry out pre-tenancy preparations
- Work closely with other departments within the business
- Perform tenant check-out inspections and manage deposit returns
Experience & Qualifications
- At least 2 years of experience in Residential Lettings & Property Management (required)
- ARLA Level 6 (or equivalent) Scottish Residential Letting & Property Management qualification
Skills & Competencies
- Strong attention to detail
- Confident and professional communication skills
- A positive approach to professional behaviour and customer service
- Excellent judgment in assessing potential tenants
- High level of integrity
- Full, clean UK driving licence
Lettings Manager employer: Avenue Scotland
Contact Detail:
Avenue Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Manager
✨Tip Number 1
Network with professionals in the property industry, especially those who work in residential lettings. Attend local property events or join online forums to connect with others and learn about potential job openings.
✨Tip Number 2
Familiarise yourself with the latest regulations and compliance requirements in residential lettings. Being knowledgeable about legal obligations will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 3
Prepare for interviews by practising common questions related to property management and customer service. Think of specific examples from your past experience that demonstrate your skills and how you handle tenant and landlord situations.
✨Tip Number 4
Showcase your attention to detail by being meticulous in your follow-up communications after applying. A well-timed email expressing your enthusiasm for the role can set you apart from other candidates.
We think you need these skills to ace Lettings Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in residential lettings and property management. Include specific examples of your achievements, such as successful rental valuations or tenant selection processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the property industry. Mention your ARLA Level 6 qualification and how your skills align with the responsibilities listed in the job description.
Highlight Relevant Experience: In your application, emphasise your 2+ years of experience in residential lettings. Discuss your familiarity with legal compliance and your ability to manage tenant enquiries effectively.
Showcase Customer Service Skills: Since exceptional customer service is key for this role, provide examples of how you've delivered outstanding service in previous positions. This could include resolving tenant issues or maintaining strong landlord relationships.
How to prepare for a job interview at Avenue Scotland
✨Showcase Your Experience
Make sure to highlight your previous experience in residential lettings and property management. Be prepared to discuss specific examples of how you've successfully handled landlord and tenant matters, as well as any challenges you've overcome.
✨Demonstrate Your Knowledge of Legal Compliance
Since the role requires ensuring properties meet all legal compliance requirements, brush up on relevant laws and regulations. Be ready to discuss how you have managed compliance in past roles and how you stay updated with changes in legislation.
✨Emphasise Customer Service Skills
Exceptional customer service is key in this role. Prepare to share examples of how you've gone above and beyond for clients, whether it's resolving tenant issues or maintaining strong landlord relationships.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your judgement in selecting tenants and managing property inspections. Think through potential situations you might face and how you would handle them effectively.
