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- Tasks: Manage customer relationships and maximise sales opportunities in a growing team.
- Company: Established company in Kirkcaldy with a focus on growth and development.
- Benefits: Competitive salary, excellent benefits, and training for career advancement.
- Other info: Opportunity to lead a team and implement improvements based on customer feedback.
- Why this job: Join a dynamic team and progress your career in sales leadership.
- Qualifications: 5+ years in sales, 2+ years in team management, strong communication skills.
Our well established Kirkcaldy based client are looking for a Senior Internal Sales adviser to join the sales team who are going through a period of growth. Reporting into the UK Sales Director, your role will be to manage existing and prospective customers to maximise product take up and sales opportunities with the view of progressing into Internal Sales Team Leader/Inside Sales Manager roles.
Your key duties:
- Taking incoming sales enquiries professionally and offering product advice as required.
- Preparing customer quotations ensuring profitability is maximised by up-selling and cross-selling.
- Obtaining pricing and availability from suppliers for non-stock items as necessary.
- Ensuring all quotes and feedback from customer discussions are accurately recorded on the CRM.
- Maximise CCB on every order.
- Focus on cross marketing on every call we have with the customer and record on the CRM.
- Assist with leading and managing the internal sales team day-to-day, balancing call volumes, service levels and incoming call queues; provide back-up phone support as required.
- Act as first-line contact and escalation point for team queries and customer service complaints; resolve issues promptly and follow up to ensure satisfaction.
- Lead or participate in systems testing and implement improvements from customer satisfaction and NPS feedback.
- Processing sales orders quickly and accurately, working in line with company procedures.
- Dealing with and resolving customer issues speedily and documenting and reporting them to the team supervisor as necessary.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
To be suitable for this challenging and rewarding role you will have the following key skills and experience:
- 5 years+ experience in sales/customer service.
- 2 years+ experience in people management/team leading ideally.
- Proven customer support experience or experience as a client service representative.
- Experience of working with technical or complex information.
- Track record of over-achieving quota.
- Strong phone contact handling skills.
- Familiarity with CRM systems and practices.
- Ability to build effective working relationships with internal and external customers.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Ability to influence.
- Strong attention to detail.
- Skilled in negotiation and dealing with complaints.
You will receive a highly competitive salary (DOE) + excellent benefits, training and development. This role will suit someone looking to grow and develop their career to the next level! Please send your CV and application over for consideration.
Senior Internal Sales Adviser in Kirkcaldy employer: Avenue Scotland
Contact Detail:
Avenue Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Internal Sales Adviser in Kirkcaldy
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Senior Internal Sales Adviser role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common sales scenarios. Think about how you would handle customer complaints or upselling products. We want you to shine and show off your skills, so get comfortable with those questions!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We’re all about making the process smooth and easy for you. Plus, it helps us keep track of your application and get back to you quicker!
We think you need these skills to ace Senior Internal Sales Adviser in Kirkcaldy
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your sales and customer service experience, especially any leadership roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Senior Internal Sales Adviser role. Share specific examples of how you've maximised sales opportunities and resolved customer issues in the past.
Show Off Your CRM Skills: Since familiarity with CRM systems is key for this role, mention any relevant experience you have with these tools. If you've improved processes or customer satisfaction through CRM usage, let us know – we love a good success story!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Avenue Scotland
✨Know Your Stuff
Make sure you’re well-versed in the products and services offered by the company. Brush up on any technical or complex information that might come up during the interview. This will not only show your interest but also your ability to handle customer queries effectively.
✨Showcase Your Sales Skills
Prepare specific examples of how you've maximised sales opportunities in previous roles. Think about times you successfully upsold or cross-sold products, and be ready to discuss these experiences. This will demonstrate your capability to drive sales and meet targets.
✨Demonstrate Leadership Potential
Since this role has a pathway to team leadership, highlight any experience you have in managing or leading teams. Discuss how you’ve balanced workloads, resolved conflicts, or improved team performance. This will show that you’re ready for the next step in your career.
✨Be Customer-Centric
Emphasise your customer service skills and your ability to build relationships. Prepare to talk about how you’ve handled complaints or difficult situations in the past. Showing that you can adapt to different customer personalities will set you apart as a strong candidate.