At a Glance
- Tasks: Manage customer relationships and maximise sales opportunities in a growing team.
- Company: Established Kirkcaldy-based company with a focus on growth and development.
- Benefits: Competitive salary up to £45k, excellent benefits, and training opportunities.
- Other info: Ideal for those looking to grow their career in a supportive environment.
- Why this job: Join a dynamic team and progress into a management role while making an impact.
- Qualifications: 5+ years in sales/customer service and 2+ years in team management.
The predicted salary is between 45000 - 45000 £ per year.
Our well established Kirkcaldy based client are looking for a Senior Internal Sales Executive/Manager to join the sales team who are going through a period of growth. Reporting into the UK Sales Director, your role will be to manage existing and prospective customers to maximise product take up and sales opportunities with the view to progressing into an Internal Sales Manager role once established.
Your key duties:
- Taking incoming sales enquiries professionally and offering product advice as required.
- Preparing customer quotations ensuring profitability is maximised by up-selling and cross-selling.
- Obtaining pricing and availability from suppliers for non-stock items as necessary.
- Ensuring all quotes and feedback from customer discussions are accurately recorded on the CRM.
- Maximise CCB on every order.
- Focus on cross marketing on every call we have with the customer and record on the CRM.
- Assist with leading and managing the internal sales team day-to-day, balancing call volumes, service levels and incoming call queues; provide back-up phone support as required.
- Act as first-line contact and escalation point for team queries and customer service complaints; resolve issues promptly and follow up to ensure satisfaction.
- Lead or participate in systems testing and implement improvements from customer satisfaction and NPS feedback.
- Processing sales orders quickly and accurately, working in line with company procedures.
- Dealing with and resolving customer issues speedily and documenting and reporting them to the management where necessary.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
To be suitable for this challenging and rewarding role you will have the following key skills and experience:
- 5 years+ experience in sales/customer service.
- 2 years+ experience in people management/team leading ideally.
- Proven customer support experience or experience as a client service representative.
- Experience of working with technical or complex information.
- Track record of over-achieving quota.
- Strong phone contact handling skills.
- Familiarity with CRM systems and practices.
- Ability to build effective working relationships with internal and external customers.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Ability to influence.
- Strong attention to detail.
- Skilled in negotiation and dealing with complaints.
You will receive a highly competitive salary of up to £45k (DOE - may be flexible for the right person) + excellent benefits and bonus scheme, training and development. This job will ideally suit someone looking to grow and develop their career into a management position once established in the role.
Please send your CV and application over for consideration.
Internal Sales Executive / Manager in Kirkcaldy employer: Avenue Scotland
Join our dynamic team in Kirkcaldy, where we prioritise employee growth and development within a supportive work culture. As a Senior Internal Sales Executive/Manager, you'll benefit from a competitive salary, excellent bonus schemes, and comprehensive training opportunities, all while contributing to a thriving sales environment that values your input and fosters career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales Executive / Manager in Kirkcaldy
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Internal Sales Executive/Manager role. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for those interviews by practising common sales scenarios. Think about how you would handle customer complaints or upselling products. We want you to shine and show off your skills, so get comfortable with those questions!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be the perfect match for you. Plus, applying directly can sometimes give you a leg up in the process. So, what are you waiting for? Get your application in!
We think you need these skills to ace Internal Sales Executive / Manager in Kirkcaldy
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your sales achievements and any relevant management experience to show us you're the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've maximised sales opportunities or led a team, so we can see your potential to grow with us.
Showcase Your CRM Skills:Since familiarity with CRM systems is key, mention any specific systems you've used and how you've leveraged them to improve customer interactions. This will help us understand your technical capabilities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Avenue Scotland
✨Know Your Products Inside Out
Make sure you have a solid understanding of the products you'll be selling. Research the company’s offerings and think about how you can up-sell or cross-sell them. This will not only help you answer questions confidently but also show your potential employer that you're proactive and knowledgeable.
✨Master the CRM System
Familiarise yourself with common CRM systems, as they are crucial for tracking customer interactions and sales. If you have experience with specific systems, be ready to discuss how you've used them to improve sales processes or customer satisfaction in your previous roles.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might face in the role. Prepare examples of how you've handled complaints or resolved issues in the past. This will demonstrate your problem-solving skills and ability to maintain customer satisfaction under pressure.
✨Showcase Your Leadership Skills
Since this role has a pathway to management, be prepared to discuss your experience in leading teams. Share specific examples of how you've motivated team members or improved team performance, even if it was in a less formal capacity. This will highlight your readiness for growth within the company.
