At a Glance
- Tasks: Handle customer enquiries, process orders, and provide product support in a fast-paced environment.
- Company: Established Kirkcaldy-based client with potential for permanent opportunities.
- Benefits: Salary up to £35k, bonus, and flexible working hours.
- Other info: Opportunity for career growth and development in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service/sales, strong communication skills, and IT proficiency.
Our well esblished Kirkcaldy based client are looking or an Internal Sales Executive for an initial 9 month maternity contract.
This may lead to a permanent opportunity depending on business requrements.
Reporting into the Sales Manager, you will be responsible for handling inbound enquiries, managing email correspondence, processing orders, and offering product support.
Key duties will include
Answer and handle a high volume of telephone enquiries in a professional and efficient manner.
Inbound enquiries will be a mix between Timber & Metal/Commercial Fencing Requests Manage the company's shared email inbox, as well as your own, ensuring all enquiries are responded to promptly and accurately.
Ensure opportunities and quotations are followed up in a timely manner.
Provide knowledgeable and friendly assistance to customers regarding products, pricing, and order availability.
Accurately input orders and maintain up-to-date records.
Handle complaints and follow through on customer issues to ensure satisfaction.
Liaise with internal teams (sales, warehouse, logistics) to coordinate customer needs.
Work proactively to resolve any customer-related issues quickly and effectively.
To be suitable for this busy and challenging role you will have the following key skills and experience:
Provent experience in a Customer Service/Sales related role Clear and confident telephone manner.
Strong written communication skills for managing email correspondence Comfortable working in a fast-paced environment with a high volume of calls and emails.
IT Skills including working with various systems and all Microsoft programs Excellent attention to detail and accuracy in order processing.
Strong interpersonal skills and the ability to build rapport with customers.
Ability to stay calm and professional under pressure.
You will receive a salary of up to £35k (DOE) + bonus + benefits.
Ideally working hours will be 730/8am - 5pm Mon-Frid but may be flexible to suit the right person.
Please send your CV and application ASAP for consideration.
INDPERM
Internal Customer Serivice and Sales in Kirkcaldy employer: Avenue Scotland
Avenue Recruitment is an excellent employer, offering a unique opportunity to work on a significant civil construction project at the prestigious St Andrews University. With competitive pay rates and a supportive work culture, employees can expect to grow their skills in a collaborative environment while contributing to meaningful infrastructure development for student accommodation.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Customer Serivice and Sales in Kirkcaldy
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Avenue Scotland.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Avenue Scotland. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Internal Customer Serivice and Sales in Kirkcaldy
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Avenue Scotland.
How to prepare for a job interview at Avenue Scotland
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Avenue Scotland's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Avenue Scotland offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
