At a Glance
- Tasks: Manage customer accounts and ensure seamless service from order to delivery.
- Company: Established Fife-based client with a focus on customer satisfaction.
- Benefits: Competitive salary up to £33k, excellent benefits, and hybrid work options.
- Other info: Enjoy working from home on Fridays and flexible hours.
- Why this job: Join a fast-paced environment and make a real impact on customer experience.
- Qualifications: Experience in customer service or sales within supply chain is preferred.
The predicted salary is between 33000 - 33000 £ per year.
Our well established Fife based client are seeking a Customer Sales Administrator to join their Supply Chain team. This is a fantastic opportunity for someone who thrives in a fast-paced, customer-focused environment and enjoys taking ownership of accounts end-to-end.
You will be responsible for managing a portfolio of customer accounts, ensuring a seamless service from order through to delivery. Acting as a key point of contact, you will coordinate all aspects of account management, including forecasting, order processing, fulfilment, and performance tracking.
Key Duties- Manage and coordinate customer accounts, building strong working relationships
- Act as the primary contact for all account-related communication
- Oversee the full order lifecycle: forecasting, processing, fulfilment, and delivery
- Monitor and report on OTIF (On Time In Full) performance
- Provide regular updates and order status reports to customers
- Work closely with planning, operations, quality, and finance teams to meet customer requirements
- Handle customer queries and complaints, ensuring effective resolution
- Ensure pricing accuracy and support invoice and debtor management alongside finance
- Coordinate customer meetings to review performance and future demand
- Support planning and scheduling activities to align supply with demand
- Identify opportunities to improve processes and enhance customer experience
- Experience in a Customer Service /Sales/Accounts admin role within supply chain, logistics
- Strong organisational and multitasking skills with excellent attention to detail
- Confident communicator, able to build relationships both internally and externally
- Commercial awareness with the ability to manage priorities and make decisions
- Experience with forecasting, planning, or order management systems is advantageous
- Proactive, solutions-focused mindset with a continuous improvement approach
You will receive a highly competitive salary of up to £33k (doe) + excellent benefits. The role is office based Mon-Thurs and Friday from home finishing at 2pm.
Customer Sales Administrator – Hybrid (Fri WFH) in Kirkcaldy employer: Avenue Scotland
Join our dynamic team in Fife as a Customer Sales Administrator, where you'll thrive in a fast-paced, customer-focused environment. We offer a competitive salary of up to £33k and a hybrid work model that allows you to work from home on Fridays, fostering a healthy work-life balance. With a strong emphasis on employee growth and collaboration across departments, you'll have the opportunity to enhance your skills while building meaningful relationships with customers and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Administrator – Hybrid (Fri WFH) in Kirkcaldy
✨Tip Number 1
Network like a pro! Reach out to your connections in the supply chain and customer service sectors. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common questions related to account management and customer service. We all know how important it is to show off your organisational skills and attention to detail!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website for the best chance at landing that Customer Sales Administrator role. We want to see your application and help you shine in this fast-paced environment!
We think you need these skills to ace Customer Sales Administrator – Hybrid (Fri WFH) in Kirkcaldy
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Sales Administrator. Highlight your experience in customer service and supply chain, and don’t forget to mention any relevant skills like order management or forecasting.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer service and how you can contribute to our Supply Chain team. Be sure to mention specific examples of how you've managed accounts or improved processes in the past.
Show Off Your Communication Skills:As a key point of contact, strong communication is essential. In your application, demonstrate your ability to build relationships and handle queries effectively. This could be through examples of past experiences or even your writing style!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Avenue Scotland
✨Know Your Customer Accounts
Before the interview, take some time to research the company’s customer accounts and their supply chain processes. Being able to discuss specific accounts or challenges they might face will show that you’re proactive and genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Sales Administrator, strong communication is key. Prepare examples of how you've effectively managed customer relationships or resolved issues in the past. This will demonstrate your ability to be the primary contact for account-related communication.
✨Highlight Your Organisational Skills
The job requires excellent organisational and multitasking skills. Be ready to share instances where you successfully managed multiple tasks or projects simultaneously, especially in a fast-paced environment. This will help illustrate your fit for the role.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, like a customer complaint or an order delay. Think through potential scenarios and your solutions ahead of time. This will show your proactive, solutions-focused mindset and readiness to enhance the customer experience.
