At a Glance
- Tasks: Manage customer accounts and ensure seamless service from order to delivery.
- Company: Established Fife-based company with a focus on customer satisfaction.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Fast-paced environment with opportunities to learn and develop your career.
- Why this job: Join a dynamic team and make a real impact in customer service.
- Qualifications: Strong communication skills and a passion for customer relations.
The predicted salary is between 25000 - 30000 € per year.
Our well established Fife based client are seeking a Customer Sales Administrator to join their Supply Chain team. This is a fantastic opportunity for someone who thrives in a fast-paced, customer-focused environment and enjoys taking ownership of accounts end-to-end. You will be responsible for managing a portfolio of customer accounts, ensuring a seamless service from order through to delivery. Acting as a key point of contact, you will coordinate all aspects of account management, including forecasting, order processing, fulfilment, and performance tracking. You will also provide cover for priority accounts when required, supporting the wider Supply Chain function to maintain exceptional service levels.
Your key duties will include:
- Manage and coordinate customer accounts, building strong working relationships
- Act as the primary contact for all account-related communication
- Oversee the full order lifecycle: forecasting, processing, fulfilment, and delivery
- Monitor and report on OTIF (On Time In Full) performance
- Provide regular updates and order status reports to customers
- Work closely with planning, operations, quality, and finance teams to meet customer requirements
- Handle customer queries and complaints, ensuring effective resolution
- Ensure pricing accuracy and support invoice and debtor management alongside finance
- Coordinate customer meetings to review performance and future demand
- Support planning and scheduling activities
Sales Administrator in Fife employer: Avenue Scotland
Our Fife-based client is an excellent employer, offering a dynamic work environment where employees are encouraged to take ownership of their roles and contribute to the success of the Supply Chain team. With a strong focus on customer satisfaction, the company fosters a collaborative culture that supports professional growth and development, ensuring that team members have access to training and advancement opportunities. The unique location provides a vibrant community atmosphere, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator in Fife
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Sales Administrator role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and their supply chain processes, so you can show off your knowledge and enthusiasm. Practise common interview questions and think about how your experience aligns with managing customer accounts and ensuring seamless service.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. Mention something specific from your conversation to remind them why you're the perfect fit for the role.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might just be the perfect match for your skills. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Sales Administrator in Fife
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Administrator role. Highlight your experience in managing customer accounts and any relevant skills that match the job description. We want to see how you can thrive in a fast-paced, customer-focused environment!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've successfully managed accounts or resolved customer queries in the past. Let us know how you take ownership of your work!
Showcase Your Communication Skills:As a key point of contact, strong communication is essential. In your application, highlight your ability to coordinate with different teams and manage customer relationships. We love candidates who can keep everyone in the loop and ensure smooth operations!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Avenue Scotland
✨Know Your Customer Accounts
Before the interview, take some time to research the company’s customer base and their specific needs. Understanding how they manage their accounts will help you demonstrate your knowledge and show that you're ready to take ownership of customer relationships.
✨Showcase Your Communication Skills
As a Sales Administrator, you'll be the primary contact for account-related communication. Prepare examples of how you've effectively communicated with customers in the past, especially in resolving queries or complaints. This will highlight your ability to maintain strong working relationships.
✨Familiarise Yourself with Order Management
Brush up on the order lifecycle from forecasting to delivery. Be ready to discuss any relevant experience you have with order processing and fulfilment. Showing that you understand this process will reassure them that you can handle the responsibilities of the role.
✨Prepare for Performance Metrics Discussion
Since monitoring OTIF performance is key in this role, think about how you've tracked and reported on performance metrics in previous positions. Be prepared to discuss how you can contribute to maintaining exceptional service levels and what strategies you would implement.
