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- Tasks: Provide top-notch customer service to Spanish-speaking clients in a fast-paced environment.
- Company: Established Fife-based company with a focus on customer satisfaction.
- Benefits: Competitive salary, excellent benefits, and potential for hybrid work after training.
- Why this job: Join a dynamic team and build relationships while helping customers solve their issues.
- Qualifications: Fluent in Spanish, proven customer service experience, and strong IT skills.
- Other info: Full-time role with opportunities for growth and flexibility.
The predicted salary is between 30000 - 42000 £ per year.
Our well established Fife based client is looking for a Spanish speaking Customer Service Executive to join their team. Reporting into the Customer Service Manager, you will provide an excellent service to clients/customers in a fast-paced environment.
Duties will include:
- Cover a variety of primarily Spanish-speaking customers plus other designated accounts in other territories (Note: this role will not be limited to Spanish speaking customers).
- Review and process customer orders, acknowledging orders within agreed timescales.
- Monitor customer orders on a daily, weekly, monthly basis through daily maintenance of an open order backlog and daily updates from Procurement and Planning Teams.
- Liaise with the Finance team to resolve credit queries.
- Process customer complaints acting as interface between customers and internal Teams to resolve.
- Maintain regular contact with relevant External Sales Teams to ensure they are kept updated of any issues/changes as required.
- Maintain customer database with customer specific delivery instructions, contact details and any other customer specific information to provide visibility to other members of the Customer Service Team.
- Contact customers frequently offering help and support and build relationships with customers.
- Provide lead time/delivery information/stock availability to customers on request.
- Release pricelists to customers in line with instructions from the Customer Service Supervisor/Customer Service Manager.
- Keep customers informed of any changes to services or products from Leviton Manufacturing UK Ltd as instructed by the Customer Service Supervisor/Customer Service Manager.
- Provide temporary cover for other accounts during holiday periods/absence within the Customer Service Team.
To be suitable for this challenging and rewarding role you must have the following key skills and experience:
- Must be fluent in Spanish (oral and written) as a large part of the role will involve communication direct with customers by phone and email.
- Proven customer service experience in an office related environment.
- Ideally experience working in the manufacturing industry.
- Excellent IT skills including MS Office and advanced Excel.
- Excellent oral and written communication skills.
- Strong organisational and planning skills.
- Ability to work to tight deadlines.
- Self-motivated and flexible.
You will receive a competitive salary + excellent benefits. This role is full-time Mon - Fri office based but may be flexible to work hybrid 2 days a week once training is completed.
Please send CV and application for consideration ASAP.
Customer Service Executive - Spanish Speaking in Fife employer: Avenue Scotland
Contact Detail:
Avenue Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive - Spanish Speaking in Fife
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your Spanish! Since this role involves a lot of communication with Spanish-speaking customers, brush up on your language skills. Role-play common customer service scenarios with a friend to build confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Executive - Spanish Speaking in Fife
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills, especially your fluency in Spanish. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role and how your background aligns with what we’re looking for. Keep it friendly and professional!
Show Off Your IT Skills: Since excellent IT skills are a must, don’t forget to mention your proficiency in MS Office and advanced Excel. We love seeing candidates who can navigate tech with ease!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Avenue Scotland
✨Brush Up on Your Spanish
Since this role requires fluency in Spanish, make sure to practice your language skills before the interview. Prepare to answer questions and discuss your experience in both English and Spanish, as this will demonstrate your confidence and ability to communicate effectively with customers.
✨Know the Company Inside Out
Research the company thoroughly, including its products, services, and any recent news. Understanding their operations will help you tailor your answers and show that you're genuinely interested in the role and the company. Plus, it’ll give you a great edge when discussing how you can contribute to their success.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Be ready to discuss how you would handle complaints or difficult situations, especially in a fast-paced environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving skills.
✨Show Off Your IT Skills
Since excellent IT skills are a must, be prepared to discuss your experience with MS Office and advanced Excel. You might even want to mention specific tasks you've accomplished using these tools, like managing databases or creating reports, to showcase your proficiency and how it can benefit the team.
