At a Glance
- Tasks: Act as the main contact for stakeholders and manage community relations during a major cable installation project.
- Company: Join a leading company in infrastructure projects with a focus on community engagement.
- Benefits: Negotiable salary, opportunities for professional growth, and a chance to make a real difference.
- Other info: Dynamic role with opportunities to engage with local communities and enhance public perception.
- Why this job: Be the voice of the community and ensure smooth communication throughout an impactful project.
- Qualifications: Experience in community liaison or customer relations, strong communication skills, and a full UK driving licence.
The predicted salary is between 30000 - 40000 € per year.
Avenue are seeking an experienced and proactive Community Liaison Officer (CLO) to support the delivery of a major High Voltage (HV) cable installation project involving the construction of approximately 10km of trenching works between substations on the outskirts of Edinburgh. The successful candidate will act as the primary interface between the project team and external stakeholders, ensuring effective communication, minimising disruption, maintaining positive relationships and protecting the reputation of the business throughout the project lifecycle.
The CLO will be expected to build strong relationships and maintain regular engagement with customers, local communities, local authorities, transport providers, businesses and all interested parties affected by the works.
Key Responsibilities- Act as the primary point of contact for all external stakeholder communication associated with the project.
- Develop, implement and maintain a Stakeholder Engagement Plan and communication strategy.
- Build and maintain positive working relationships with:
- Local residents and customers
- Businesses affected by the works
- Local community and neighbourhood groups
- Local highways authorities
- Bus operators and public transport providers
- Emergency services
- Schools, care homes and vulnerable customer groups
- Elected members and local councillors
- Client representatives and key project stakeholders
- Arrange and attend stakeholder meetings, public information events and community engagement sessions.
- Prepare and distribute advance notifications, newsletters, project updates and customer communications.
- Act as the first escalation point for customer concerns and complaints.
- Log, monitor and manage customer enquiries through to closure.
- Ensure all complaints are investigated promptly and corrective actions implemented where required.
- Identify vulnerable customers and ensure additional support measures are put in place.
- Liaise closely with highways authorities regarding planned roadworks, traffic management arrangements and access restrictions.
- Coordinate with bus operators regarding route changes, diversions and bus stop impacts.
- Ensure businesses, residents and stakeholders receive sufficient notice of any disruption.
- Attend coordination meetings relating to highways and traffic management.
- Maintain positive public perception of the project and the Opus brand.
- Monitor community concerns and identify emerging issues before escalation.
- Attend local forums and neighbourhood meetings as required.
- Identify opportunities for community engagement initiatives and positive project legacy activities.
- Essential: Previous experience in a Community Liaison, Stakeholder Engagement or Customer Relations role.
- Experience working on utilities, civil engineering, highways or infrastructure projects.
- Strong communication and interpersonal skills.
- Ability to deal professionally with difficult or sensitive situations.
- Excellent organisational and reporting skills.
- Strong IT capability including Microsoft Office.
- Full UK Driving Licence.
- Desirable: Experience within power, utilities or major infrastructure projects.
- Knowledge of roadworks and traffic management processes.
- Knowledge of local authority engagement procedures.
- Understanding of CDM and construction environments.
Interested? Apply with your most recent CV or Call Alanna: (phone number removed).
Customer Liaison Officer in Edinburgh employer: Avenue Scotland
Avenue is an exceptional employer, offering a dynamic work environment in Edinburgh that fosters strong community engagement and stakeholder relationships. With a focus on employee growth and development, we provide opportunities for professional advancement while ensuring a supportive culture that values communication and collaboration. Join us to be part of a meaningful project that not only enhances your career but also positively impacts the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in Edinburgh
✨Tip Number 1
Network like a pro! Attend local community events or industry meet-ups to connect with potential employers and stakeholders. Building relationships in person can really set you apart from the competition.
✨Tip Number 2
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, even if they’re not advertising roles. A friendly email or call can open doors you didn’t even know existed.
✨Tip Number 3
Show your passion! When you get an interview, make sure to express your enthusiasm for the role and the company. Share specific examples of how your experience aligns with their projects and values.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you’re genuinely interested and keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Liaison Officer in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Liaison Officer role. Highlight your experience in community engagement and stakeholder management, as these are key for us. Use specific examples that showcase your skills in communication and relationship-building.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your previous experience in similar projects and how you can contribute to maintaining positive relationships with stakeholders. Keep it engaging and personal!
Showcase Relevant Skills:Don’t forget to highlight your strong communication and organisational skills in your application. We want to see how you’ve handled difficult situations or complaints in the past, so include examples that demonstrate your problem-solving abilities.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Avenue Scotland
✨Know Your Stakeholders
Before the interview, research the key stakeholders involved in the project. Understand their roles and how they might be affected by the HV cable installation. This will show your proactive approach and help you discuss how you can effectively communicate with them.
✨Demonstrate Your Communication Skills
Prepare examples of how you've successfully managed customer relations or stakeholder engagement in the past. Be ready to discuss specific situations where you resolved conflicts or built strong relationships, as this is crucial for the Customer Liaison Officer role.
✨Showcase Your Organisational Skills
Highlight your ability to develop and implement communication strategies or stakeholder engagement plans. Bring along any relevant documentation or reports that demonstrate your organisational skills and attention to detail, as these are essential for managing multiple stakeholders.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to community concerns or customer complaints. Practice your responses to these scenarios, focusing on how you would handle sensitive situations professionally while maintaining positive relationships.
