At a Glance
- Tasks: Be the go-to person for community communication on a major HV cable project.
- Company: Join a leading company focused on infrastructure and community engagement.
- Benefits: Negotiable salary, supportive work environment, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to engage with diverse stakeholders.
- Why this job: Make a real difference in your community while working on impactful projects.
- Qualifications: Experience in community liaison or customer relations is essential.
The predicted salary is between 30000 - 40000 £ per year.
Avenue is seeking an experienced and proactive Community Liaison Officer (CLO) to support the delivery of a major High Voltage (HV) cable installation project involving the construction of approximately 10km of trenching works between substations on the outskirts of Edinburgh. The successful candidate will act as the primary interface between the project team and external stakeholders, ensuring effective communication, minimising disruption, maintaining positive relationships and protecting the reputation of the business throughout the project lifecycle.
Key Responsibilities
- Act as the primary point of contact for all external stakeholder communication associated with the project.
- Develop, implement and maintain a Stakeholder Engagement Plan and communication strategy.
- Build and maintain positive working relationships with:
- Local residents and customers
- Businesses affected by the works
- Local community and neighbourhood groups
- Local highways authorities
- Bus operators and public transport providers
- Emergency services
- Schools, care homes and vulnerable customer groups
- Elected members and local councillors
- Client representatives and key project stakeholders
- Arrange and attend stakeholder meetings, public information events and community engagement sessions.
- Prepare and distribute advance notifications, newsletters, project updates and customer communications.
- Act as the first escalation point for customer concerns and complaints.
- Log, monitor and manage customer enquiries through to closure.
- Ensure all complaints are investigated promptly and corrective actions implemented where required.
- Identify vulnerable customers and ensure additional support measures are put in place.
- Liaise closely with highways authorities regarding planned roadworks, traffic management arrangements and access restrictions.
- Coordinate with bus operators regarding route changes, diversions and bus stop impacts.
- Ensure businesses, residents and stakeholders receive sufficient notice of any disruption.
- Attend coordination meetings relating to highways and traffic management.
- Maintain positive public perception of the project and the Opus brand.
- Monitor community concerns and identify emerging issues before escalation.
- Attend local forums and neighbourhood meetings as required.
- Identify opportunities for community engagement initiatives and positive project legacy activities.
Requirements
Essential
- Previous experience in a Community Liaison, Stakeholder Engagement or Customer Relations role.
- Experience working on utilities, civil engineering, highways or infrastructure projects.
- Strong communication and interpersonal skills.
- Ability to deal professionally with difficult or sensitive situations.
- Excellent organisational and reporting skills.
- Strong IT capability including Microsoft Office.
- Full UK Driving Licence.
Desirable
- Experience within power, utilities or major infrastructure projects.
- Knowledge of roadworks and traffic management processes.
- Knowledge of local authority engagement procedures.
- Understanding of CDM and construction environments.
Edinburgh HV Cable Stakeholder Liaison employer: Avenue Scotland
Avenue is an exceptional employer, offering a dynamic work environment in Edinburgh that prioritises community engagement and stakeholder relationships. With a strong focus on employee development, we provide opportunities for growth within the utilities and infrastructure sector, ensuring our team members are equipped with the skills needed to thrive. Our commitment to maintaining a positive work culture and supporting local communities makes Avenue a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Edinburgh HV Cable Stakeholder Liaison
✨Tip Number 1
Network like a pro! Attend local events or community meetings related to the HV cable project. This is your chance to meet potential stakeholders and show them you’re the right fit for the role.
✨Tip Number 2
Be proactive in reaching out! Don’t wait for the job to come to you. Contact local businesses and community groups to introduce yourself and express your interest in the position. It shows initiative!
✨Tip Number 3
Prepare for interviews by researching the project and its stakeholders. Understand their concerns and think about how you can address them. This will help you stand out as someone who’s genuinely invested in the role.
✨Tip Number 4
Apply through our website! We want to see your application, and it’s the best way to ensure it gets noticed. Plus, you’ll find all the info you need about the role and our company there.
We think you need these skills to ace Edinburgh HV Cable Stakeholder Liaison
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Community Liaison Officer. Highlight your experience in stakeholder engagement and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your experience with community engagement and communication strategies.
Showcase Your Communication Skills:Since this role is all about communication, make sure your application reflects your strong interpersonal skills. Use clear and concise language, and don’t shy away from sharing examples of how you've successfully managed stakeholder relationships in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best experience possible. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Avenue Scotland
✨Know Your Stakeholders
Before the interview, research the key stakeholders relevant to the HV cable project. Understand their concerns and interests, as well as how the role of a Community Liaison Officer can address these. This will show your proactive approach and readiness to engage effectively.
✨Demonstrate Communication Skills
Prepare examples that showcase your strong communication and interpersonal skills. Think of situations where you successfully managed difficult conversations or resolved conflicts. Being able to articulate these experiences will highlight your suitability for the role.
✨Showcase Organisational Abilities
The role requires excellent organisational skills, so be ready to discuss how you manage multiple tasks and priorities. Bring up specific tools or methods you use to stay organised, especially in high-pressure environments like infrastructure projects.
✨Engagement Strategies Matter
Think about how you would develop and implement a Stakeholder Engagement Plan. Be prepared to share your ideas on community engagement initiatives and how you would maintain positive relationships with local residents and businesses throughout the project lifecycle.
