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For Companies At a Glance
- Tasks: Manage customer calls, book quotes, and handle social media queries.
- Company: Join a busy carpet fitting business in Glenrothes with growth potential.
- Benefits: Enjoy flexible hours, hybrid working, and a competitive rate of £12.50ph.
- Why this job: Gain valuable experience in customer service while working in a dynamic environment.
- Qualifications: No specific qualifications required; just bring your enthusiasm and communication skills.
- Other info: This is a temporary role with the possibility of long-term employment.
Overview
Our well established Fife based client, are looking for a Customer Service Administrator to join their team . Reporting into the Customer service Manager, you will provide an excellent service to clients/customers in a fast -paced environment.
Responsibilities
- Dealing with calls over the telephone
- Taking and processing orders
- Liaise with the Finance team to resolve credit queries
- Coordinating and liaising with other departments to meet deadlines
- Contact customers frequently offering help and support and build relationships
- All administration as required
Requirements / Key skills and experience
- Proven customer service experience in an office related environment
- Ideally experience working in the manufacturing industry
- Excellent IT skills including MS office and advanced Excel
- Excellent oral and written communication skills
- Strong organisational and planning skills
- Ability to work to tight deadlines
- Self-motivated and flexible
Benefits / Details
You will receive a competitive salary o + excellent benefits. This role is full-time Mon – Frid office based but may be flexible to work hybrid2 days a week once training is completed.
How to apply
Please send CV and applicaiton for consideration ASAP.
INDPERM
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Customer Service Administrator employer: Avenue Scotland
Contact Detail:
Avenue Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding the carpet fitting business will help you answer customer queries more effectively and show your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills, especially for handling customer calls and social media interactions. Practising responses to common customer queries can give you an edge during the interview.
✨Tip Number 3
Demonstrate your organisational skills by preparing examples of how you've managed diaries or schedules in previous roles. This will highlight your ability to handle the administrative aspects of the job.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours. Since the role may offer hybrid working, showing that you're adaptable can make you a more attractive candidate.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Include specific examples of how you've managed customer queries, diary management, and any experience with social media platforms.
Craft a Compelling Cover Letter: Write a cover letter that addresses the specific duties mentioned in the job description. Explain why you're interested in the role and how your skills align with the needs of the carpet fitting business.
Highlight Flexibility: Since the role offers flexible hours, mention your availability clearly in your application. This shows that you are adaptable and willing to meet the company's needs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Avenue Scotland
✨Know the Company
Before your interview, take some time to research the carpet fitting business. Understand their services, values, and any recent news. This will help you tailor your answers and show genuine interest.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as handling difficult customers or managing multiple tasks. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Service Administrator, strong communication is key. Be clear and concise in your answers, and don’t hesitate to demonstrate your ability to engage with customers effectively.
✨Highlight Your Organisational Skills
Since the role involves diary management and general administration, be prepared to discuss your organisational strategies. Share examples of how you've successfully managed your time and tasks in previous roles.
