At a Glance
- Tasks: Be the go-to person for community communication and engagement on a major cable installation project.
- Company: Join a leading company in infrastructure development with a focus on community relations.
- Benefits: Negotiable salary, supportive work environment, and opportunities for professional growth.
- Other info: Dynamic role with the chance to engage with diverse stakeholders and enhance community relations.
- Why this job: Make a real difference by connecting with the community and ensuring smooth project delivery.
- Qualifications: Experience in community liaison or customer relations, strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Avenue is seeking an experienced and proactive Community Liaison Officer (CLO) to support the delivery of a major High Voltage (HV) cable installation project involving the construction of approximately 10km of trenching works between substations on the outskirts of Edinburgh. The successful candidate will act as the primary interface between the project team and external stakeholders, ensuring effective communication, minimising disruption, maintaining positive relationships and protecting the reputation of the business throughout the project lifecycle.
Key Responsibilities
- Act as the primary point of contact for all external stakeholder communication associated with the project.
- Develop, implement and maintain a Stakeholder Engagement Plan and communication strategy.
- Build and maintain positive working relationships with:
- Local residents and customers
- Businesses affected by the works
- Local community and neighbourhood groups
- Local highways authorities
- Bus operators and public transport providers
- Emergency services
- Schools, care homes and vulnerable customer groups
- Elected members and local councillors
- Client representatives and key project stakeholders
- Arrange and attend stakeholder meetings, public information events and community engagement sessions.
- Prepare and distribute advance notifications, newsletters, project updates and customer communications.
- Act as the first escalation point for customer concerns and complaints.
- Log, monitor and manage customer enquiries through to closure.
- Ensure all complaints are investigated promptly and corrective actions implemented where required.
- Identify vulnerable customers and ensure additional support measures are put in place.
- Liaise closely with highways authorities regarding planned roadworks, traffic management arrangements and access restrictions.
- Coordinate with bus operators regarding route changes, diversions and bus stop impacts.
- Ensure businesses, residents and stakeholders receive sufficient notice of any disruption.
- Attend coordination meetings relating to highways and traffic management.
- Maintain positive public perception of the project and the Opus brand.
- Monitor community concerns and identify emerging issues before escalation.
- Attend local forums and neighbourhood meetings as required.
- Identify opportunities for community engagement initiatives and positive project legacy activities.
Requirements
Essential
- Previous experience in a Community Liaison, Stakeholder Engagement or Customer Relations role.
- Experience working on utilities, civil engineering, highways or infrastructure projects.
- Strong communication and interpersonal skills.
- Ability to deal professionally with difficult or sensitive situations.
- Excellent organisational and reporting skills.
- Strong IT capability including Microsoft Office.
- Full UK Driving Licence.
Desirable
- Experience within power, utilities or major infrastructure projects.
- Knowledge of roadworks and traffic management processes.
- Knowledge of local authority engagement procedures.
- Understanding of CDM and construction environments.
Customer Liaison Officer employer: Avenue Scotland
Avenue is an exceptional employer, offering a dynamic work environment in Edinburgh that fosters collaboration and community engagement. With a strong commitment to employee development, we provide opportunities for growth and advancement within the utilities and infrastructure sector, ensuring our team members are equipped with the skills needed to thrive. Our inclusive culture prioritises positive stakeholder relationships and community involvement, making it a rewarding place to contribute to meaningful projects that impact local communities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Network like a pro! Attend local events or community meetings related to infrastructure projects. This is your chance to meet potential employers and show off your communication skills in person.
✨Tip Number 2
Be proactive! Reach out to companies directly, even if they’re not advertising roles. A friendly email or call can put you on their radar for future opportunities.
✨Tip Number 3
Showcase your experience! Prepare a portfolio or a brief presentation that highlights your previous work in community liaison or stakeholder engagement. This can really set you apart during interviews.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Liaison Officer role. Highlight your experience in stakeholder engagement and community relations, as these are key to the job. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills:Since this role is all about communication, don’t hold back! Use clear and concise language in your application. We love seeing examples of how you've effectively communicated with different stakeholders in the past.
Demonstrate Problem-Solving Abilities:We’re looking for someone who can handle tricky situations with ease. Share specific examples of how you’ve dealt with customer concerns or complaints in your previous roles. This will show us you can keep things running smoothly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process easier for everyone involved.
How to prepare for a job interview at Avenue Scotland
✨Know Your Stakeholders
Before the interview, research the key stakeholders relevant to the role. Understand their interests and concerns regarding the HV cable installation project. This will help you demonstrate your proactive approach and ability to build relationships during the interview.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with various stakeholders in previous roles. Highlight situations where you managed complaints or concerns, as this is crucial for a Customer Liaison Officer. Practising clear and concise communication will also help you during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you successfully resolved issues or conflicts. Be ready to discuss how you identified problems, implemented solutions, and maintained positive relationships. This will show your potential employer that you can handle the challenges of the role.
✨Familiarise Yourself with Local Context
Understanding the local community and its dynamics is essential for this position. Research any recent developments or concerns in Edinburgh related to infrastructure projects. This knowledge will not only impress your interviewers but also show your commitment to the role and the community.
