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For Companies At a Glance
- Tasks: Join our team to manage customer enquiries and ensure smooth order processing.
- Company: Be part of a well-established company known for its strong reputation and customer satisfaction.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Perfect for those who love problem-solving and building relationships in a dynamic setting.
- Qualifications: Organised, proactive individuals with a knack for communication and teamwork are ideal.
- Other info: You'll also get to create engaging content for social media!
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an organised, proactive person to join our busy and supportive team. This varied role involves working closely with the Director and wider departments to ensure customers receive accurate, timely information and a smooth experience from enquiry through to delivery. If you enjoy building relationships, problem-solving, and seeing tasks through from start to finish, this could be the ideal opportunity for you. This is a great chance to join a well-established company with a strong reputation, where your input will directly support our continued success and high levels of customer satisfaction.
Responsibilities:
- Preparing customer quotations and following up to encourage order progression.
- Processing incoming orders using internal systems and coordinating with teams across Design, Production, and Finance.
- Monitoring stock levels of key products and assisting with placing purchase orders when needed.
- Ordering equipment and parts from international suppliers.
- Supporting the Director with diary management and general administrative duties.
- Creating and presenting reports for monthly and annual internal meetings.
- Building on relationships with existing clients and supporting new enquiries.
- Providing timely updates to customers about their orders and delivery times.
- Taking and editing product photos or short videos for marketing and social media use.
- Assisting with written content for social media.
Client Services Administrator employer: Avenue Scotland
Contact Detail:
Avenue Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Administrator
✨Tip Number 1
Familiarise yourself with our company and its products. Understanding what we offer will help you engage more effectively with potential clients and demonstrate your knowledge during conversations.
✨Tip Number 2
Practice your communication skills, as this role heavily relies on building relationships. Consider role-playing scenarios where you handle customer enquiries or present information to ensure you're confident and articulate.
✨Tip Number 3
Get comfortable with using various software tools that assist in order processing and reporting. Familiarity with these systems can set you apart and show that you're ready to hit the ground running.
✨Tip Number 4
Showcase your problem-solving abilities by preparing examples of how you've successfully managed challenges in previous roles. This will highlight your proactive approach and readiness to support our team.
We think you need these skills to ace Client Services Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Client Services Administrator. Emphasise your organisational skills, ability to build relationships, and any experience in customer service or administration.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed customer enquiries or supported teams in previous roles, demonstrating your proactive approach.
Highlight Problem-Solving Skills: In your application, provide examples of situations where you've effectively solved problems or improved processes. This is crucial for a role that involves coordinating with various departments and ensuring customer satisfaction.
Showcase Communication Skills: Since the role involves liaising with clients and internal teams, highlight your communication skills. Include any experience you have in creating reports, managing diaries, or producing content for social media, as these are key aspects of the job.
How to prepare for a job interview at Avenue Scotland
✨Show Your Organisational Skills
As a Client Services Administrator, being organised is key. Prepare examples of how you've successfully managed multiple tasks or projects in the past. This will demonstrate your ability to handle the varied responsibilities of the role.
✨Highlight Your Problem-Solving Abilities
The role involves problem-solving and ensuring a smooth customer experience. Be ready to discuss specific challenges you've faced in previous roles and how you resolved them. This shows your proactive approach and ability to think on your feet.
✨Emphasise Relationship Building
Building relationships with clients is crucial. Share experiences where you've successfully developed rapport with customers or colleagues. This will illustrate your interpersonal skills and commitment to customer satisfaction.
✨Prepare for Technical Questions
Since the job involves processing orders and using internal systems, brush up on any relevant software or tools mentioned in the job description. Being able to discuss your familiarity with these systems will give you an edge in the interview.
