At a Glance
- Tasks: Be the go-to person for communication between the project team and the community.
- Company: Join a leading company in high voltage cable installation with a strong community focus.
- Benefits: Negotiable salary, flexible working conditions, and opportunities for professional growth.
- Other info: Dynamic role with a chance to build relationships and enhance your career.
- Why this job: Make a real difference by connecting with communities and ensuring smooth project delivery.
- Qualifications: Experience in stakeholder engagement and excellent communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Avenue are seeking an experienced and proactive Community Liaison Officer (CLO) to support the delivery of a major High Voltage (HV) cable installation project involving the construction of approximately 10km of trenching works between substations on the outskirts of Edinburgh.
The successful candidate will act as the primary interface between the project team and external stakeholders, ensuring effective communication, minimising disruption, maintaining positive relationships and protecting the reputation of the business throughout the project lifecycle.
The CLO will be expected to build strong relationships and maintain regular engagement with customers, local communities, local authorities, transport providers, businesses and all interested parties affected by the works.
Key Responsibilities- Act as the primary point of contact for all external stakeholder communication associated with the project.
- Develop, implement and maintain a Stakeholder Engagement Plan and communication strategy.
- Build and maintain positive working relationships with:
- Local residents and customers
- Businesses affected by the works
- Local community and neighbourhood groups
- Local highways authorities
- Bus operators and public transport providers
- Emergency services
- Schools, care homes and vulnerable customer groups
- Elected members and local councillors
- Client representatives and key stakeholders
Customer Liaison Officer in Bonnyrigg employer: Avenue Scotland
Avenue is an exceptional employer, offering a dynamic work environment in Edinburgh that prioritises community engagement and stakeholder relationships. With a strong focus on employee development and a culture of collaboration, we provide our team with the tools and opportunities to grow professionally while making a meaningful impact on local communities. Join us to be part of a project that not only enhances infrastructure but also fosters positive connections with those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in Bonnyrigg
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to folks on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for those interviews! Research the company and the project they’re working on. Understand their values and how you can contribute to maintaining positive relationships with stakeholders. We want you to shine when it’s your turn to chat!
✨Tip Number 3
Showcase your communication skills! As a Customer Liaison Officer, your ability to engage with various stakeholders is key. Practice articulating your thoughts clearly and confidently, whether in person or over video calls. We believe in you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace Customer Liaison Officer in Bonnyrigg
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Liaison Officer role. Highlight your experience in stakeholder engagement and communication, as these are key to the job. We want to see how your skills align with our project needs!
Showcase Your Communication Skills:Since this role is all about effective communication, don’t shy away from demonstrating your abilities. Use clear and concise language in your application, and provide examples of how you've successfully managed relationships with various stakeholders in the past.
Research the Company:Take some time to learn about us at Avenue and our projects. Mentioning specific details about our work or values in your application can really make you stand out. It shows that you're genuinely interested in being part of our team!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Avenue Scotland
✨Know Your Stakeholders
Before the interview, research the key stakeholders relevant to the role. Understand their interests and concerns regarding the HV cable installation project. This will help you demonstrate your proactive approach and ability to engage effectively with various parties.
✨Showcase Your Communication Skills
Prepare examples of how you've successfully communicated with different groups in previous roles. Highlight instances where you resolved conflicts or built relationships, as this is crucial for a Customer Liaison Officer. Practise articulating these experiences clearly.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you had to minimise disruption or manage stakeholder expectations. Be ready to discuss your thought process and the strategies you employed to maintain positive relationships during challenging situations.
✨Engage with Local Knowledge
Familiarise yourself with the Edinburgh area and any local issues that may affect the project. Showing that you understand the community dynamics will impress the interviewers and prove your commitment to being an effective liaison officer.
