At a Glance
- Tasks: Manage customer accounts and ensure seamless service from order to delivery.
- Company: Established Fife-based company with a focus on customer satisfaction.
- Benefits: Competitive salary of £33,000 plus excellent benefits and flexible working hours.
- Other info: Office-based Mon-Thurs, work from home on Fridays finishing at 2pm.
- Why this job: Join a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: Experience in customer service or sales admin within supply chain is preferred.
The predicted salary is between 33000 - 33000 £ per year.
Our well established Fife based client are seeking a Customer Sales Administrator to join their Supply Chain team. This is a fantastic opportunity for someone who thrives in a fast‑paced, customer‑focused environment and enjoys taking ownership of accounts end‑to‑end. Salary: £33,000 per annum + benefits.
You will be responsible for managing a portfolio of customer accounts, ensuring a seamless service from order through to delivery. Acting as a key point of contact, you will coordinate all aspects of account management, including forecasting, order processing, fulfilment, and performance tracking. You will also provide cover for priority accounts when required, supporting the wider Supply Chain function to maintain exceptional service levels.
Your key duties will include:
- Manage and coordinate customer accounts, building strong working relationships
- Act as the primary contact for all account‑related communication
- Oversee the full order lifecycle: forecasting, processing, fulfilment, and delivery
- Monitor and report on OTIF (On Time In Full) performance
- Provide regular updates and order status reports to customers
- Work closely with planning, operations, quality, and finance teams to meet customer requirements
- Handle customer queries and complaints, ensuring effective resolution
- Ensure pricing accuracy and support invoice and debtor management alongside finance
- Coordinate customer meetings to review performance and future demand
- Support planning and scheduling activities to align supply with demand
- Identify opportunities to improve processes and enhance customer experience
Key skills and experience:
- Experience in a Customer Service /Sales/Accounts admin role within supply chain, logistics
- Strong organisational and multitasking skills with excellent attention to detail
- Confident communicator, able to build relationships both internally and externally
- Commercial awareness with the ability to manage priorities and make decisions
- Experience with forecasting, planning, or order management systems is advantageous
- Proactive, solutions‑focused mindset with a continuous improvement approach
You will receive a highly competitive salary of up to £33k (DOE) + excellent benefits. The role is office based Mon‑Thurs and Friday from home finishing at 2pm. Please send your CV and application for consideration.
Sales Administrator in Kirkcaldy employer: Avenue Recruitment
Join our well-established Fife-based company as a Sales Administrator, where you will thrive in a dynamic, customer-focused environment. We offer a competitive salary of £33,000 per annum along with excellent benefits, and a supportive work culture that encourages professional growth and development. Enjoy the unique advantage of a flexible working arrangement, with office hours from Monday to Thursday and a half-day on Friday, allowing for a healthy work-life balance while you manage customer accounts and enhance their experience.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator in Kirkcaldy
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and role. Know their values and how you can contribute to their success. This shows you're genuinely interested and ready to take ownership of your potential accounts.
✨Tip Number 3
Practice your communication skills! As a Sales Administrator, you'll need to be a confident communicator. Role-play with friends or family to get comfortable discussing your experience and how it relates to the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Sales Administrator in Kirkcaldy
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and sales admin experience, especially in supply chain or logistics, to show us you’re the right fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re excited about this role. Share specific examples of how you've managed customer accounts or improved processes in previous jobs. We love a proactive mindset!
Show Off Your Communication Skills:Since you'll be the primary contact for account-related communication, make sure your application showcases your confident communication style. Use clear and concise language to demonstrate your ability to build relationships.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Avenue Recruitment
✨Know Your Customer Accounts
Before the interview, take some time to research the company and its customer accounts. Understand their products, services, and any recent news. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
As a Sales Administrator, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you've successfully managed several priorities at once. Highlight your attention to detail and how it contributed to successful outcomes.
✨Communicate Effectively
Practice your communication skills before the interview. Be ready to discuss how you build relationships with customers and colleagues. Use specific examples to illustrate your ability to handle queries and complaints effectively.
✨Demonstrate a Solutions-Focused Mindset
Think of instances where you've identified opportunities for process improvements or enhanced customer experiences. Be prepared to share these examples during the interview to showcase your proactive approach and commercial awareness.
