At a Glance
- Tasks: Handle customer enquiries, process orders, and provide product support in a fast-paced environment.
- Company: Established company in Kirkcaldy with a supportive team culture.
- Benefits: Salary up to £35k, bonuses, and flexible working hours.
- Other info: Potential for permanent position after the initial contract.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service/sales, strong communication skills, and IT proficiency.
Internal Customer Serivice and Sales (BBBH13464) Kirkcaldy, Scotland
Salary: GBP30000 - GBP35000 per annum + + bonus + benefits
Our well esblished Kirkcaldy based client are looking or an Internal Sales Executive for an initial 9 month maternity contract. This may lead to a permanent opportunity depending on business requrements.
Reporting into the Sales Manager, you will be responsible for handling inbound enquiries, managing email correspondence, processing orders, and offering product support. Key duties will include:
- Answer and handle a high volume of telephone enquiries in a professional and efficient manner.
- Inbound enquiries will be a mix between Timber & Metal/Commercial Fencing Requests
- Manage the company’s shared email inbox, as well as your own, ensuring all enquiries are responded to promptly and accurately.
- Ensure opportunities and quotations are followed up in a timely manner.
- Provide knowledgeable and friendly assistance to customers regarding products, pricing, and order availability.
- Accurately input orders and maintain up-to-date records.
- Handle complaints and follow through on customer issues to ensure satisfaction.
- Liaise with internal teams (sales, warehouse, logistics) to coordinate customer needs.
- Work proactively to resolve any customer-related issue(s) quickly and effectively.
To be suitable for this busy and challenging role you will have the following key skills and experience:
- Provent experience in a Customer Service/Sales related role
- Clear and confident telephone manner.
- Strong written communication skills for managing email correspondence
- Comfortable working in a fast-paced environment with a high volume of calls and emails.
- IT Skills including working with various systems and all Microsoft programs
- Excellent attention to detail and accuracy in order processing.
- Strong interpersonal skills and the ability to build rapport with customers.
- Ability to stay calm and professional under pressure.
You will receive a salary of up to £35k (DOE) + bonus + benefits.
Ideally working hours will be 730/8am - 5pm Mon-Frid but may be flexible to suit the right person.
Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.
#J-18808-LjbffrInternal Customer Serivice and Sales in Kirkcaldy employer: Avenue Recruitment
Avenue Recruitment is an excellent employer, offering a supportive work culture that values teamwork and patient care. Located in Dunfermline, this role provides opportunities for professional growth within the healthcare sector, alongside competitive benefits and a chance to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Customer Serivice and Sales in Kirkcaldy
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Avenue Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Avenue Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Internal Customer Serivice and Sales in Kirkcaldy
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Avenue Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Avenue Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Avenue Recruitment!
How to prepare for a job interview at Avenue Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
